Due to Business Challenges Brought on by COVID-19 (Corona Virus), Automating Processes with RPA and AI is No Longer Optional for Banking and Financial Services Organizations.

Intelligent Automation enables rapid scaling of services by supporting any banking process with a digital workforce to execute and expedite time-consuming tasks. Use RPA and AI to not only maintain but improve banking operations across all departments and teams, from customer service to IT.

PROCESS LOAN APPLICATIONS IN LESS THAN 30 MINUTES

Eliminate manual loan processing steps and reduce error rates by 100%

Create flexible capacity by augmenting your team with an RPA digital workforce to support high demand for mortgage loan refinancing. Meet client service level expectations and remain 100% compliant with regulatory requirements, such as dispositioning all new mortgage applications within 5 business days. Applying RPA + AI reduces cycle time and effort by up to 80%, and enables consistent, auditable, monitoring of all customers.

What can Intelligent Automation do?

  • Collect customer identification and application data
  • Enter customer data into the LOS (loan origination system)
  • Validate both structured and unstructured customer information by accessing databases, extracting data, and filling in forms
  • Complete underwriting

RISK EXPOSURE ASSESSMENT

Bot extracts required customer data and inputs into LOS systems

Bot logs into and searches multiple public & government domains, pulls required data to perform debt-to-income and loan-to-value calculations

Bot completes credit assessment, scoring, and decisioning

Bot completes all inputs required for underwriting, processing, and loan origination documents

STREAMLINE CUSTOMER SERVICE DELIVERY

Enable smooth customer service delivery even when facing increased call volumes and staffing shortages

RISK EXPOSURE ASSESSMENT

BOT RECEIVES email request from customer and logs in to collect account and transaction history and product/household data from multiple systems

BOT IDENTIFIES customer request for balance transfer between accounts

BOT PROCESSES transfer and confirms balances in both accounts

BOT PROVIDES confirmation email to customer

Peak inquiry volumes combined with time-consuming transactions create a vicious cycle of poor employee and customer experiences. Applying RPA + AI to customer service processes enables elimination of wait-time queues for requests, consistent and auditable monitoring for 100% of customers, and reduced cycle time and effort by up to 80%.

What can Intelligent Automation do?

  • Read and respond to incoming client service email requests
  • Enter customer data into the CRM system
  • Validate customer requests (structured/unstructured) by accessing emails and extracting data and filling in forms
  • Complete account transfers in near real time and process foreign exchange transactions, including validating and executing transfer
  • Open bank accounts by leverage bots to alert for missing fields, and reduce time from 10 to 2 minutes
  • Process digital signatures

FREE YOUR IT TEAM FOR BUSINESS-CRITICAL WORK

Automate simple system updates to support increased IT requests and IT staff shortages

IT teams typically get stuck on business-as-usual break-fix tasks that consume all available IT time. Introducing Intelligent Automation can immediately uplift IT availability by completing system updates in under 30 minutes, eliminating manual processes and reducing error rates to zero. At the same time, RPA + AI ensures that 100% of system updates are monitored and auditable.

What can Intelligent Automation do?

  • Collect system request updates
  • Extract both structured and unstructured system/data information by accessing databases and extracting request details and filling in forms
  • Enter requests into IT log
  • Complete system updates

RISK EXPOSURE ASSESSMENT

BOT IS TRIGGERED via keystroke and is provided details of update request

BOT FETCHES information on all source systems related to system updates

BOT LOGS into specified platforms/systems and completes system update

BOT RECORDS completion of system update in IT tracking system

HOW CAN YOU HARNESS INTELLIGENT AUTOMATION DURING COVID-19?