Intelligent Automation for Retail and CPG
Transform retail operations with intelligent automation to boost productivity and delight more customers
There’s no ignoring the imperative for retail and consumer products companies to transform—and fast. Between labor uncertainties, fragile supply chains, rising production costs, and ever-changing customer expectations, the heat is on to move quickly, all while delighting customers at every turn.
Intelligent automation empowers retail and CPG leaders to transform operations, adapt for growth, and embrace new business models while driving costs down and increasing operational efficiencies.
Discover the power of RPA to optimize and align processes with CX goals while reducing operating costs
Adapt for growth
Apply flexible, no/low-code RPA, AI, and process intelligence to solve new problems and monitor and expand existing digital transformation efforts from HR through CX.
Manage risk, compliance, and controls
RPA delivers more consistent, auditable, compliant processes. Tap into process and business insights to identify risks and strengthen controls.
Improve customer experience (CX)
Optimize contact center performance and provide employees with relevant customer insights in a matter of seconds to deliver faster, more personalized service.
Rapid automation with AI-powered RPA enables cost savings throughout the retail value chain from procurement to inventory management to sales and distribution.
Pinpoint bottlenecks and reveal automation paths for every process from new product set up to management reporting with intelligent process discovery.
Improve the employee experience and enhance workforce productivity and accuracy by automating across back- and front-office tasks, from simple to complex.
Consumer goods retailer saves $2M annually with intelligent automation
In less than 24 months, top US retailer transformed paper-driven financial processes and optimized customer request handling, beating SLA targets for call handle time.
Our front-line workers no longer navigate multiple application systems for pulling data. They use one single dashboard that contains all the data they need to service the customer.
– VP Enterprise Architecture, Top U.S. Retailer
Invoices processed per year
Seconds average call handling time (AHT)
Faster invoice processing
Spend time delighting your customers instead of executing digital processes
Easily automate processes across retail systems with the unified, intelligent Automation Success Platform.
Access deep, accurate, and actionable details on every process to identify automation and transformation opportunities at scale. FortressIQ
Extract, organize, and validate information from unstructured data to accelerate everything from logistics and delivery to return processing IQ Bot
Monitor and improve digital transformation efforts with complete, real-time analytics at the bot, process and business levels. Bot Insight
Simplify automating processes across retail operations with pre-built automations and plug-and-play integrations Bot Store
Apply RPA and AI to every retail process from head office to shop floor
Makes things work better for in-store staff, service agents, in-office teams—and all the systems in between.
Improve EX and workforce planning
- Easily automate across legacy systems to collect, reconcile, and update candidate and employee data in seconds.
- Improve employee experience by automating processes from onboarding and training through staffing and shift management.
- Surface process data and analysis to validate HR decisions and drive informed workforce strategy.
Automate ERP / supply chain processes
- Improve efficiency by applying process intelligence and automation to optimize order management and restocking
- Streamline supply chain processes including creating and disseminating reports, processing invoices and checking payment status against SLAs.
- Keep up with inventory needs by automating updates, monitoring and management processes, and gain a complete audit trail of all inventory movement.
Accelerate Finance operations
- Accelerate financial close and consolidation and ensure timely delivery of financial reports including cashier/register reports.
- Effectively manage transaction, collateral and funds management life cycles.
- Strengthen controls and ensure regulatory compliance with RPA for consistent, secure and error-free financial process execution.
Fuel customer service success
- Empower fast, responsive service both in-store and for contact centers with intelligent automation.
- Accelerate handling customer inquiries and returns with automated workflows that navigate between multiple applications like CRM, ERP, and inventory, in real time.
- Deliver single-screen simplicity for staff and service agents to speed resolution times.
What you need to know about retail automation
Contact center agents typically spend precious time making the customer wait as they toggle between legacy systems. See how automation changes that.
Meet the head of smart automation at Walgreens Boots Alliance where RPA bots have helped increase employee productivity and morale.
Get started with a free, hands-on experience where we’ll show you how to build, edit, and run your own automation, step by step.