Now, more than ever, the importance placed on operational efficiency within the healthcare system is at a critical level. As the world continues to adapt to new challenges presented by pandemics and other disruptive crises, healthcare systems need to find a better way to balance their resources while improving front-end and back-end processes.
Thankfully, innovative technologies such as artificial intelligence (AI) and Robotic Process Automation (RPA) have opened the doors for organizations looking to streamline all aspects of their business. This combination of intelligent technology and automation has led to the development of a new form of operational efficiency known as the intelligent Digital Workforce.
Made up of intelligent software robots (or bots), the Digital Workforce is an automated network of self-driven virtual employees able to think, act, and analyze the same way humans do. The Digital Workforce is designed to augment many everyday business functions, with little to no human interaction, and doing so faster, more accurately, and more efficiently. But a Digital Workforce is more than software bots.
Traditional automation bots are task-centric, meaning they’re designed to serve one primary function, and they’re usually part of a much larger network of connected automations. The intelligent bots, on the other hand, can mimic the cognitive behavior of human employees. Over time, the bots can analyze and learn from the tasks they perform, completing complex processes from start to finish with little to no supervision.
The current state of the healthcare sector is rapidly changing, and many organizations are struggling to keep up. Even before the outbreak of coronavirus (COVID-19) and its worldwide impact on the healthcare system, hospitals, and other medical facilities struggled to meet the growing needs of today’s patients. Staffing shortages, data security risks, and increasing costs are only a few of the major issues plaguing medical care facilities today, and these problems are only expected to worsen over time.
One of the meaningful ways that organizations are dealing with these significant pressures is by incorporating intelligent RPA solutions into their operational processes. These solutions can offload virtually any repetitive and manual task associated with nearly every layer of the healthcare industry. This improved efficiency is playing a significant role in not only the streamlining of data management and administrative functions but also regulatory compliance and cost reduction.
The recent incorporation of AI-driven technologies in the healthcare and life sciences sector has been a game changer for facility managers, medical staff, and patients alike. By embracing the concept of a Digital Workforce, organizations can use highly automated, self-managed, and self-healing programs to not only improve their patient care but also reduce their compliance risk while creating a more sustainable infrastructure.
A Digital Workforce can be deployed to create better treatment strategies and improved medical monitoring much faster and more efficiently than human employees. Virtual employees can scan archived records to analyze treatment outcomes as well as continually analyze medical records and related systems 24 hours a day to help inform medical diagnosis and treatment. By actively running time-consuming and labor-intensive processes in a secure manner for doctors, nurses, and data scientists, these intelligent bots give them the time to focus on more critical, higher-value work.
Due to the highly sensitive nature of patient records, regulatory compliance audits are essential to the sustainability of healthcare facilities. Yet, these audits can be intensely time-consuming, and the room for human error is zero. With intelligent RPA, healthcare institutions can regularly monitor and evaluate all aspects of their data management workflows, significantly reducing compliance risks and quickly identifying areas that need improvement. Automated data handoffs also lower the risk of security breaches by reducing the need for human handling.
By 2022, healthcare spending could reach over $10 trillion, according to PolicyAdvice. By utilizing healthcare automation solutions, organizations can reduce their operating expenses by up to 30-50%. The Digital Workforce eliminates the drain on facilities’ budgets and human resources and instead injects speed, intelligence, and efficiency in nearly all areas of the business.
The Digital Workforce is continuing to support and drive better accuracy and efficiency within the healthcare and life sciences industries. By offloading necessary but time-consuming processes to intelligent, self-managed automations, healthcare organizations can continue to enhance the level of care they give to their patients while reducing the strain on their critical resources.