The world has gone digital and automation has become a critical success factor. Across all industries, enterprises leverage Robotic Process Automation (RPA) to automate business processes such as insurance claims processing, invoice processing, employee onboarding, support center, account reconciliation, patient outreach, and many others. These automated services allow companies to offer their users 24/7 experience with unprecedented levels of accuracy and reliability.
To keep up with the business and customer needs, automation must continue to evolve to include a new class of products that “reason and learn.” A new era of digital transformation is led by a Digital Workforce that combines artificial intelligence (AI) and cognitive automation, mixed with the right amount of human interaction. This next generation of automation addresses specific challenges in each vertical and industry.
Understanding when the combination of AI — such as machine learning (ML), natural language processing (NLP), cognition, data modeling — and robotic process automation (RPA+AI) is beneficial will be critical to the success of any company that is undergoing a digital transformation. A few examples include:
According to IDC, the worldwide spend for cognitive/AI systems will exceed $57 billion at a compound annual growth rate of 50.1% through 2021. As the implementation of AI and cognitive automation continues to grow, businesses must determine how to apply cognitive automation to improve adoption and yield return on investment.
We'll continue to explore how this new breed of the intelligent Digital Workforce is impacting industries and how you can be at the forefront of true digital business transformation.
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Avi Bhagtani is senior director of product marketing, focused on artificial intelligence and cognitive automation. He has multiple years of industry experience managing global software product portfolios in software, the Internet of Things, AI, and cloud organizations.