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For the second year in a row, we’re honored to be acknowledged in the Gartner Peer Insights™ December 2021 Voice of the Customer’: Robotic Process Automation report as a Customers’ Choice. We are one of only three vendors to receive that distinction. It is verified by end-user professionals—our customers—and based on the number of reviews and overall ratings. To ensure fair evaluation, Gartner maintains rigorous criteria, noting vendors with a high customer satisfaction rate.


Our customers have spoken

We received an overall rating of 4.5/5 based on 336 Automation Anywhere customer reviews as of October 2021; 92% of our customers indicated a willingness to recommend us to their peers. We were also recognized as a Customers’ Choice in the Midsize Enterprise Company segment, Asia/Pacific deployment region segment, and services industry segment. Here are some excerpts from those who contributed to the recognition:

"The Automation Anywhere platform is so very straightforward and provides flexibility, and the development of its robotics doesn't require a great deal of systematic review and reduces the business's workload." Technical Lead, Services

"Automation Anywhere is one of the core tech used by the majority of the industry. It provides loads of features in order to achieve a wide range of automation.” Deputy Manager, Finance

"The smartest Robotic Process Automation (RPA) framework. This tool is very creative and innovative in its activities. Automation Anywhere offers excellent advice that will help people in establishing as well as customizing Tool." Technical Lead, Services

 
Learn more about this recognition

To read the user reviews, check out the Robotic Process Automation page on Gartner Peer Insights.

To all our customers who submitted reviews, thank you. Your feedback is greatly appreciated. You’re our best advocates and the most credible sources regarding the value of the Automation 360™ platform and our intelligent automation tools to help businesses succeed. You’ve inspired us to innovate. And together, we’re driving the automation-led enterprise transformation.

If you have an Automation Anywhere story you’d like to share, add your voice to the Gartner Peer Insights page.

Get a Complimentary Copy of the Report.



Gartner, Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation, Peer Contributors, 31 December 2021

Gartner Peer Insights Customers’ Choice constitutes the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform and should not be construed as statements of fact nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Gartner Peer Insights are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

 

About Swetha Thangellapally

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Swetha Thangellapally, a senior product marketing manager at Automation Anywhere, is responsible for developing and implementing strategic cross-channel campaigns.

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