4,500 Hours saved in processing time
Approximately 4,000 Grants approved to date
3x Weekly payments compared to every 2 weeks prior
The University of Melbourne is one of Australia’s oldest and most reputable tertiary institutions. Located in the heart of Melbourne, the university’s main campus enrolls close to 50,000 students.
The global pandemic brought on different challenges for everyone. The University of Melbourne recognized its students were experiencing unexpected financial difficulty and introduced a new needs-based COVID-19 Emergency Support Fund.
This unplanned work of processing and approving thousands of grant applications and issuing payments was not possible with current resourcing capacity. The Scholarship and Bursaries team turned to Robotic Process Automation (RPA) to automate processes and provide help to students faster once their application was assessed.
After a quick scoping meeting on Zoom and a few e-mail exchanges with colleagues in Scholarships & Bursaries and Finance, the RPA team came up with a process that would release payments to students at a quicker rate than the traditional method.
The bots at the University are developed in a modular way as single features. As 90% of features were already built from previous automation requests, it only took 2 days to combine them and build any new elements required to complete the task.
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