Benefits

4,500 Hours saved in processing time

Approximately 4,000 Grants approved to date

3x Weekly payments compared to every 2 weeks prior

The University of Melbourne is one of Australia’s oldest and most reputable tertiary institutions. Located in the heart of Melbourne, the university’s main campus enrolls close to 50,000 students.

Challenge

The global pandemic brought on different challenges for everyone. The University of Melbourne recognized its students were experiencing unexpected financial difficulty and introduced a new needs-based COVID-19 Emergency Support Fund.

This unplanned work of processing and approving thousands of grant applications and issuing payments was not possible with current resourcing capacity. The Scholarship and Bursaries team turned to Robotic Process Automation (RPA) to automate processes and provide help to students faster once their application was assessed.

Solution

After a quick scoping meeting on Zoom and a few e-mail exchanges with colleagues in Scholarships & Bursaries and Finance, the RPA team came up with a process that would release payments to students at a quicker rate than the traditional method.

The bots at the University are developed in a modular way as single features. As 90% of features were already built from previous automation requests, it only took 2 days to combine them and build any new elements required to complete the task.

GET STARTED WITH A FREE TRIAL

Revolutionizing your workforce and automating your business processes is just a click away.

Try
Close

For Businesses

Take Automation 360, the world’s leading intelligent automation platform for a fully supported 30-day free trial

For Students & Developers

Start your RPA journey instantly with FREE access to Community Edition