Granite Telecom | Automation Anywhere

Within 9 months, Granite's CoE team completed Automation Anywhere University and began automating 80+ complex use cases.

In only eight weeks, Granite's Automation Center of Excellence (CoE) team completed Automation Anywhere University and were automating their first use cases. Paul Kostas, Vice President of Strategic Infrastructure Management, acknowledged that their initial use cases were more challenging than most would typically tackle. But this ambitious effort proved they could accomplish more with Automation Anywhere than they had anticipated. Within nine months, Granite had over 80 automations in production, 10 of which were self-developed on the Agentic Process Automation System.

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Customer Quote

We were able to pull in over 80 automations within the first 9 months.

Paul Kostas
Vice President of Strategic Infrastructure Management

Customer achievements.

Customer Achievements

$635,000

Monthly savings

15,000

Hours saved per month

80+

Automations in 9 months

Employees embrace their digital co-workers.

In 2021, Granite began using intelligent automation as a temporary solution to automate functions. Their unique approach involved forming an internal team of subject matter experts to drive process discovery. They successfully automated tasks such as document processing, accounts receivable reconciling, and business quoting. These save 15,000 hours and over $635,000 each month. In just eight weeks, the automation CoE completed training and initiated their first automations, showcasing remarkable success within nine months, including self-developed automations on the Agentic Process Automation System.

Processes automated.

Invoice processing
Business quoting document processing
New business placement

Collections reconciliation
Customized billing reports
Soliciting field technicians

Scale to automate complex, end-to-end processes.

Granite temporarily paused new automation development to improve existing processes in a phase two initiative. With renewed development, they aim to exceed 100 automations and expand to more users, possibly leveraging citizen developers.

Customer Quote

Automation has empowered Granite's team to focus on strategic and engaging initiatives by offloading functions better suited for intelligent automation.

Paul Kostas
Vice President of Strategic Infrastructure Management