Customer Quote

We were able to pull in over 80 automations within the first 9 months.

Paul Kostas
Vice President of Strategic Infrastructure Management

Customer achievements.

Customer Achievements


Monthly savings


Hours saved per month


Automations in 9 months

Employees embrace their digital co-workers.

The key differentiator in Granite's approach to intelligent automation was to immediately form a team of internal subject matter experts (SMEs) and let their perspective guide the CoE toward use cases worth automating. These SMEs became the chief drivers of process discovery and documentation. When a third-party partner was brought in to take on the development of bots, the SMEs were able to efficiently translate challenges and information to streamline the process.

Automations in production at Granite include document processing for the business quoting team, accounts receivable reconciling for the collections team, soliciting field technicians around the country, and customizing billing reports for customers. Another automation workflow for business quoting strikes a harmonious balance between an Automation Anywhere bot, Google Cloud Document AI, and Granite human-in-the-loop, where invoices are batch ingested overnight, and data is read, extracted, and added to a spreadsheet. A human can then simply review the output in the morning.

Processes automated.

  • Invoice processing
  • Business quoting document processing
  • New business placement
  • Collections reconciliation
  • Customized billing reports
  • Soliciting field technicians

Customer overview.

Granite provides advanced communications and technology solutions to businesses throughout North America.

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