Streamlining AI and automation with a comprehensive approach.

Petrobras greeted its new CIO with open arms, welcoming the new perspectives that came with the shift in leadership. As a fervent advocate for Intelligent Automation and an enthusiastic user of AI, the new CIO quickly spotted clear differences in how advanced automation and generative AI technologies were being applied across the company. Operations were quick to adopt these technologies, unlike the corporate sectors that showed reluctance.

Eager to leverage these technologies in areas like HR, finance, procurement, and taxes, Petrobras saw the Tax department as an ideal candidate for implementation, especially given its hefty annual tax payment of $54 billion. Recognizing the challenge of complying with 150 pages of tax rules and regulations, the focus shifted towards enhancing the Tax department's efficiency through the integration of automation and generative AI.

We saved $120 million in just three weeks with Automation Anywhere's generative AI-powered solutions. This is just the beginning.


Carlos Barreto
CIO, Petrobras

We filed our taxes in three days. For the first time in 15 years, we didn't have to work over the weekend to file taxes.


Victor Pace
General Manager of Taxes & Government Participations, Petrobras

Customer Story



savings projected (by year-end)


saved from automated operations


increase in efficiency

Looking to elevate your IT and business agility?

Zero-touch processes drive worldwide operational efficiency, saving millions.

Cargill’s global operations, spanning 70 countries and serving 125, are at the heart of the food supply chain. Disconnected regional processes propelled Cargill to adopt automation for more efficient operations. Key implementations included the use of robotic process automation (RPA) and optical character recognition (OCR) for order entries, handling 50,000 orders annually, and cleaning up over 268,000 dormant vendor accounts. Intelligent Automation has not only reduced labor expenses drastically but also transformed manual tasks into zero-touch processes. During five years of automating, Cargill has successfully launched 236 automation applications, significantly improving process uniformity and efficiency in areas like source-to-pay and order entry.

Automation can benefit the company beyond just FTE savings. It’s also Customer Satisfaction which is a huge opportunity for Cargill overall.


Bonnie Dallum
Global Intelligent Automation CoE Lead

Our accumulated savings to date is $19M, and from idea to project conversion we’ve captured 700 opportunities.


Bonnie Dallum
Global Intelligent Automation CoE Lead

Bonnie Dallum

Global Intelligent Automation CoE Lead

Customer Story



Savings to-date​


Opportunities captured


Cumulative automations by FY2023

Solve cost pressures and business disruptions.

Unlocking employee potential through automation: Ricoh’s story of transformation.

Ricoh's mission to enable 'Fulfillment Through Work' faced roadblocks due to manual operations that were amplified by its global footprint across 200 countries, each with distinct operational nuances, compliance prerequisites, and business process complexities.

With a vision for change, Ricoh integrated the Intelligent Automation suite from Automation Anywhere with their existing Oracle system. They formed a central automation team focusing on high volume and manual intensity areas like invoice handling and customer order processing, while placing strong emphasis on security and compliance. The strategic move to automation facilitated employees' focus on valuable tasks, improved customer service, reduced manual workload, and enhanced overall productivity. Operating 60 independent automations completing a million transactions over 50 tasks, Ricoh achieved savings of €1.09 million and decreased operational time by 5,730 days.

Change management is a challenge in a big company. We need to convince users that the processes being automated will perform as expected.


Jose Ferrer
RPA Portfolio & Platform, Manager, Ricoh

Great pathfinder workshop in our HQ office in London. Very valuable outcomes with lots of inspiration!


Jochen Loser
Head of Business Transformation, Ricoh Europe

Customer Story



Days saved per month


Savings per month


End-to-end processes automated

Want to improve IT and business agility?

Embracing embedded automation makes an outsized business impact at Merck.

When Merck embarked on their journey with Automation Anywhere, they did not anticipate the exceptional outcomes and size of the business impact that awaited them, including a staggering 150,000 hours saved and receiving the prestigious Global Regulatory Management & Trade Compliance Recognition.

Merck revolutionized document handling and regulatory adherence by embedding 17 automations into daily operations across 64 processes spanning 14 different countries. Through seamless automations interwoven with everyday processes, Merck significantly transformed business efficiency and regulatory compliance.

If a permit or a license is removed, we can't operate. Getting those processes automated has been a huge help.


Dr. Radhika Mahadev
Head of Robotic Process Automation, Merck Life Science


Customer Story



Hours saved per year


Business processes automated


Complex SAP systems automated


Intelligent automations

Maximize your Return on Automation.

Enabling finance experts with Osaic's journey in Intelligent Automation.

Osaic aimed to improve and simplify interactions between clients and its financial professionals (FPs). Prior to adopting Intelligent Automation, FPs spent much of their time handling administrative requests and tracking support ticket updates, which diverted their focus from expanding their businesses and nurturing client connections. The need for a streamlined and modernized administrative support process was evident, particularly as Osaic sought to stand alongside leading broker-dealer firms.

By partnering with Automation Anywhere and establishing a centralized Center of Excellence (CoE), Osaic embarked on pilot projects to explore the potential for reducing process cycle times by 15-25% through gradual enhancements. The outcomes met their goals, paving the way for a broader automation strategy.

127 hours are being saved weekly where three people can instead do higher-value activities with our advisors.


Matt Ham
Vice President of Digital Automation





ROI achieved in first year


accuracy with Document Automation for onboarding


client transactions automated annually


of cases closed at least one day early


hours saved annually

Ready to transform your business?

Shifting SoftBank's work from mundane to extraordinary through the 'Digital Worker 4,000 Project'.

In collaboration with Automation Anywhere, SoftBank launched a digital transformation initiative to break through the limitations hindering automation expansion after its initial adoption of Robotic Process Automation (RPA) in 2016. To tackle this hurdle, SoftBank rolled out the "Digital Worker 4,000 project," championed by senior leadership, with the goal of reallocating the workforce's efforts from mundane tasks to those adding more value. The project aimed to achieve a monumental annual time saving of 7.7 million hours, thereby significantly improving customer (CX) and employee (EX) experiences.

SoftBank undertook Business Process Reengineering (BPR) to scrutinize and rank tasks for automation, focusing on rooting out inefficiencies. Through the use of Automation Anywhere, SoftBank skillfully coordinated numerous cross-functional business operations involving a range of applications, such as Office365, Google, Salesforce, and others.

We aimed to inspire a fresh sensibility through the experience of technology… we have been realizing a work style and workplace where employees and technology are integrated together.


Satoshi Kaminagayoshi,
VP of Customer Success, SoftBank Corp.

Generative AI will continue to merge with existing technologies. I see this trend accelerating the realization of end-to-end process automation, moving away from automation based on task.


Takashi Kinoshita,
Director, Product & Business Strategy, SoftBank Corp.

Satoshi Kaminagayoshi

VP of Customer Success, SoftBank Corp.

Customer Story



FTEs saved​

700 hrs

saving AI Call Volume Prediction


reduction in recruitment hours


generative AI proposals from employees


reduction in mobile service registration

Supercharge your enterprise's journey.

The latest in generative AI news.


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Press Release

Discover how customers create enterprise-wide process automations within minutes using conversational automation.

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Press Release

Explore how Azure OpenAI Service and our new AI Studio will enable organizations to automate previously impossible tasks.

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