Top 25 US Commercial Bank RPA Case Study

Automating the entire mortgage appraisal process, end to end.

The Agentic Process Automation System automated the bank's mortgage appraisal process, including GAAR worksheet updates, appraisal orders, procurement, and email notifications. This resulted in 100% error reduction, 2.6 days faster mortgage cycle time, and 6.3 days faster appraisals.

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Customer Quote

We were amazed at how fast the benefits accrued. Our bots reduced the days to order and beat the manual process by 32% after just four days in operation.

Director of Risk Technology and Execution

Customer achievements.

Customer Achievements

100%

Reduction in errors

2.6

Days reduction in mortgage cycle time

6.3

Days faster appraisals

Seeing automation eliminate errors, speed processing – and transform work culture.

The bank's mortgage processing involved multiple teams across different locations, leading to inefficiencies and delays due to manual workarounds. With no prior experience in deploying bots, the bank turned to Automation Anywhere for intelligent automation training and support. The training and education efforts paid off, as the bank's teams became more collaborative and productive, breaking out of their silos. The automation initiative resulted in faster mortgage processing, quicker scheduling of appraisals, and zero error rates. The Agentic Process Automation System automated various aspects of the mortgage appraisal process, leading to significant improvements in cycle time and error reduction.

Processes automated.

GAAR worksheet updates
Appraisal orders
Procurement

Email notifications
100’s of processes across multiple business units

Continuous improvement and automating business-critical processes.

The bank achieved continuous quality improvement with its bots through iterative deployment, feedback loops, and Agile development methodology. Testing bots in parallel with manual processes minimized risk and allowed for data-driven enhancements.

Customer Quote

With so much of the narrative on intelligent automation about cutting jobs and breaking up organizations, our experience stands in contrast. Robotics from Automation Anywhere excited our teams and delivered for our customers.

Director of Risk Technology and Execution