Customer Quote

We were amazed at how fast the benefits accrued. Our bots reduced the days to order and beat the manual process by 32% after just four days in operation.

Director of Risk Technology and Execution

Customer achievements.

Customer Achievements


Reduction in errors


Days reduction in mortgage cycle time


Days faster appraisals

Seeing automation eliminate errors, speed processing – and transform work culture.

The bank's mortgage processing involved multiple teams across different locations, leading to inefficiencies and delays due to manual workarounds. With no prior experience in deploying bots, the bank turned to Automation Anywhere for intelligent automation training and support. The training and education efforts paid off, as the bank's teams became more collaborative and productive, breaking out of their silos. The automation initiative resulted in faster mortgage processing, quicker scheduling of appraisals, and zero error rates. The Automation Success Platform automated various aspects of the mortgage appraisal process, leading to significant improvements in cycle time and error reduction.

Processes automated.

  • GAAR worksheet updates
  • Appraisal orders
  • Procurement
  • Email notifications
  • 100’s of processes across multiple business units

Customer overview.

One of the top 25 largest U.S. commercial banks based on deposit market share.

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