Automating the entire mortgage appraisal process, end to end.
The Automation Success Platform automated the bank's mortgage appraisal process, including GAAR worksheet updates, appraisal orders, procurement, and email notifications. This resulted in 100% error reduction, 2.6 days faster mortgage cycle time, and 6.3 days faster appraisals.Download case study
We were amazed at how fast the benefits accrued. Our bots reduced the days to order and beat the manual process by 32% after just four days in operation.
Reduction in errors
Days reduction in mortgage cycle time
Days faster appraisals
Seeing automation eliminate errors, speed processing – and transform work culture.
The bank's mortgage processing involved multiple teams across different locations, leading to inefficiencies and delays due to manual workarounds. With no prior experience in deploying bots, the bank turned to Automation Anywhere for intelligent automation training and support. The training and education efforts paid off, as the bank's teams became more collaborative and productive, breaking out of their silos. The automation initiative resulted in faster mortgage processing, quicker scheduling of appraisals, and zero error rates. The Automation Success Platform automated various aspects of the mortgage appraisal process, leading to significant improvements in cycle time and error reduction.
- GAAR worksheet updates
- Appraisal orders
- Email notifications
- 100’s of processes across multiple business units
Continuous improvement and automating business-critical processes.
The bank achieved continuous quality improvement with its bots through iterative deployment, feedback loops, and Agile development methodology. Testing bots in parallel with manual processes minimized risk and allowed for data-driven enhancements.
With so much of the narrative on intelligent automation about cutting jobs and breaking up organizations, our experience stands in contrast. Robotics from Automation Anywhere excited our teams and delivered for our customers.
One of the top 25 largest U.S. commercial banks based on deposit market share.