Global Freight and Supply Chain RPA Case Study

Driving faster shipment release times and more satisfied customers.

Using automation, the client was able to distribute details to relevant departments and individuals. The client also automated back-end document management systems, integrating all incoming documents with their Transport Management Systems (TMS). This offered faster shipment release times and more satisfied customers.

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Customer Quote

If a shipment has issues, we can identify what documents are needed and adjust accordingly to share the correct information with the customer.

Customer achievements.

Customer Achievements

$35k

Monthly cost savings

2.2k

Hours saved every month

45k

Average documents processed monthly

Efficiency and fewer delays by integrating and automating shipment information.

A global supply chain and logistics leader successfully automated their back-office document management, resulting in improved customer service and reduced shipment delays. By integrating information for over 22,000 monthly shipments and automatically collating, consolidating, and distributing the necessary documents, they were able to release shipments efficiently and on time. Automation Anywhere was seamlessly integrated into their project management software, allowing for automated report generation and document emailing. This streamlined the process, increased efficiency, and resulted in substantial cost savings, time saved, and a significant increase in the number of documents processed monthly.

Processes automated.

System Integration
Shipment Detail Distribution

Compliance Documentation

Immediate ROI kickstarts automation program expansion.

Working with Automation Anywhere yielded immediate and substantial ROI. Its success led the supply chain provider to expand its use across various business areas, automating complex and error-prone tasks.

Customer Quote

We now have the ability to pull document reports across all systems and identify documents associated with shipments, so we can manage customer expectations efficiently.