Customer Quote

If a shipment has issues, we can identify what documents are needed and adjust accordingly to share the correct information with the customer.

Customer achievements.

Customer Achievements


Monthly cost savings


Hours saved every month


Average documents processed monthly

Efficiency and fewer delays by integrating and automating shipment information.

This leading supply chain and logistics provider uses off-the-shelf Transport Management Systems from Oracle and SAP. It was essential to find a way to consolidate and standardize the data to avoid delayed shipment releases and increase customer satisfaction. Using bots, logistics providers collect all electronic documents, combine all data by shipment, and enter it into their TMS system. The bots also auto- check all shipment documents at regular intervals, ensuring up-to-date information for each shipment.

Prior to automation, a person determined which documents were missing, and uploaded those documents to the image archive. Now, when the freight arrives, the pertinent documents are automatically deposited with the right customer support representative. If any missing documents still surface, reps fix the problem and the packages are released on time.

Processes automated.

  • System integration
  • Shipment detail distribution
  • Compliance documentation

Customer overview.

The world’s leading supply chain and logistics provider with a demonstrated track record in providing best in class freight and logistics services along with presence in over 100 countries.

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