Automation AI
Improving efficiency and enabling value-driven work with automation.
Australia Post’s accounting team identified RPA as the ideal solution to improve business efficiencies and redirect employees towards more value-driven work. Australia Post kicked off their digital transformation journey with a free trial of Automation Anywhere RPA and a pilot project. After the initial success, Australia Post partnered with Automation Anywhere to automate 25 additional processes, including maintaining financial journals, managing credit uploads, facilitating automatic agency set up and pricing, as well as material maintenance, which involves creating and changing the details of all items sold at different postal outlets across Australia.
Download case studyCustomer Quote
Our team has been empowered to make automation our own. With RPA, our naturally curious staff have been offered the opportunity to develop their skillset and actively drive automation growth.
Adam Jeffress
Robotic Automation & Transformation Manager
Customer achievements.
Customer Achievements
120
Bots deployed
18,000
Hours saved annually
15%
Cost reduction within accounting services
Automating powers growth and scale – and culture of innovation and efficiency.
The accounting services team at Australia Post is an integral part of the organization supporting the busy workflow of Australia’s national postal service. With a vast network and a broad range of services, the accounting team must deliver efficient processes and maintain accounts in a timely manner. Many of the processes were comprised of manual tasks, resulting in inefficiencies that impacted workflows across the department. By introducing RPA, Australia Post’s accounting services team was able to restructure workflows and foster a culture of innovation and efficiency.
When considering automation across several processes, the team at Australia Post engaged Automation Anywhere to assist with the development of a framework for integration of this new technology. After a successful proof of concept, 25 additional core processes were automated. For instance, maintaining financial journals was historically a manual and time-consuming task. With RPA, this process was fully automated, and the team members were able to reinvest their time towards improving the experiences of their customers. Another process that benefitted from the Digital Workforce included credit uploads, where automation has helped Australia Post apply credit to customer accounts quickly and efficiently.
Processes automated.
- Account processing
- Account maintenance
Ready for the future of work with intelligent automation.
Australia Post plans to scale its current infrastructure by integrating more assisted automation and exploring new services such as chat bots. The team is also looking to leverage AI capabilities and machine learning technology offered by Automation Anywhere’s Document Automation to further optimize their workflows. Accounting Services hopes to continue supporting their team in automation development and education, and to arm employees with the skills to prepare for the future of work.
Customer Quote
Leveraging rpa, our team members were able to identify new ways to automate and scale, contributing to the growth and productivity of the entire department.
Steven Morris
Head of Accounting Services
Customer overview.
Australia Post is a government-owned corporation that provides postal services across Australia. The company operates within a vast network of 4,356 post offices countrywide and distributes packages to more than 190 countries worldwide. As one of Australia’s oldest government services, Australia Post has expanded its service offerings to embrace e-commerce and new forms of digital communication.
