After initial successes, enthusiasm spread from department to department at Quad/Graphics as evidence mounted of what RPA could achieve. But Quad/Graphics ensured that it was making wise RPA investments. After soliciting ideas for automating manual processes from employees throughout the business, the Quad/Graphics RPA team worked with the employees to complete feasibility assessments to confirm that RPA was the right fit for a particular process challenge. Essential to the success of RPA was that the RPA team and the employees collaborated closely on this. Having a true partnership between the RPA team and employees as bots were introduced into the workforce built trust that paved the way for future successes
Quad/Graphics reached its goal of freeing up employees to do more valuable tasks. For example, Quad/Graphics billing professionals now generate customer invoices instead of manually generating the necessary 10 billing reports required for each invoiced job. This reduced the collection time and led to a dramatic increase in cash flow—$10 million per day. Additionally, because all billing reports are automatically generated by bots at night, human workers are much more efficient. As RPA spreads throughout the organization, it is liberating employees to focus on analytical tasks rather than routine repetitive ones.
“Our RPA program proved to be successful based on our communication plan, the organizational structure of the team, as well as the procedures we implemented to assess processes to be automated.”
— Sarah Butzer, Controller