Pathfinder program equips technology solutions firm to scale intelligent automation for internal and customer benefit (Anonymous)

Pathfinder program uncovers scalable growth opportunities

The company utilized the Pathfinder Program to craft a comprehensive 90-day action plan, driving the development of innovative customer solutions. By implementing a data-driven approach to analyzing automation executions, it achieved transparent reporting and delivered unmatched customer value. Additionally, the company wholeheartedly embraced the mission to cultivate a dynamic environment, accelerating the progress of its citizen development program.
Download case study

Customer Quote

Pathfinder accelerated our citizen development growth by inspiring us to create two brand new roles within the program.

Intelligent Automation Project Lead

Customer achievements.

Customer Achievements

$6M

recognized in savings since implementing automation

90-day strategy in action drives transformational improvements

The company joined the Pathfinder Program to develop an actionable strategy to achieve automation business objectives.

First, the Pathfinder workshop sparked the idea to dive deeper into error cases to track and report precisely where and why failures occurred, unlocking customer growth and optimization opportunities.

To expand the citizen development program, the Pathfinder workshop helped the company design two new roles—citizen innovator and citizen architect—to bring additional people of diverse capabilities into the citizen development program.

Finally, the company instituted an evaluation process for the massive pipeline backlog to prioritize opportunities based on critical factors like viability, requirements, ROI forecast, and more.

Continuing to innovate and amplifying the movement

The company is forging ahead on its Pathfinder journey, exploring API integration and dynamic communication strategies. Its focus is on sustained innovation, scalability, and maximizing the impact of Intelligent Automation to solidify the company's industry leadership.