Customer Quote

Automation Anywhere helped us achieve significant financial recurring value in less than 15 months.

Scott McMahon
Manager, ICT Strategy and Portfolio – Customer and practice lead, Robotics and Automation, Synergy

Customer achievements.

Customer Achievements




Overall annual value


Reduction in errors

Rapid results showed the power of automation and galvanized leadership support.

Synergy’s RPA journey started with a pilot project for a complex billing process, to prove that Automation Anywhere could successfully interact with Synergy’s core systems, particularly SAP ERP. After the success of the pilot, a business case was developed to automate numerous transactional billing processes. The initiative had three primary objectives: realize $650,000 annual benefits within the first year by automating 80% of selected processes; reduce error rates to less than 5%; reduce average handling time of each transactional process by 20%.

All these objectives were dramatically exceeded.

Processes automated.

  • Procure to Pay
  • Quote to Cash
  • Record to Report

Customer overview.

Synergy, owned by the Government of Western Australia, provides 52% of the electricity sold to households and business customers in the South West Interconnected System (SWIS) and about 55% of the contestable gas load in the industrial and commercial market.

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