THE WHOLE STORY
Tricor’s center of excellence (COE) works in collaboration with all its transformation teams, helping employees work at a fast pace while ensuring RPA alignment with the company’s business needs.
Automation was used to provide a more effective and accurate payroll service to global clients. Bots were deployed for the end-to-end process, starting from data preparation, execution, and reporting. With RPA, 50% of extra work capacity was achieved and more than 3,000 processing hours were saved in the first year.
Tricor has also used bots to help customers comply with increasingly complex regulatory requirements when preparing financial reports. RPA has improved client satisfaction, performing more than 7,000 hours of work with zero processing errors.
Automation has helped generate both top and bottom-line growth as the company has seen a 30% increase in overall employee productivity where bots have been introduced. However, significant benefits from RPA was never more apparent than when the COVID-19 pandemic began affecting businesses worldwide in 2020. The company was able to confidently navigate through challenges without any interruptions to its operations at this very critical time. Financial functions became significantly more important and Tricor used the combination of RPA data and employee expertise to ensure finance functions continued and provided actionable data and insights to business leaders to help them operate.
To date, 280 bots are in production, with 10-15 more being added monthly.
"When RPA is integrated with a number of other key technologies it allows for an efficient handoff between humans and which is a key factor in driving the quality of service."
-- Tim Hurman, Group