Break through operational stagnation with the help of a Digital Workforce.

Intelligent automation gives BPO organizations the capacity to remain competitive and profitable in an ever-evolving business climate. Leverage a Digital Workforce of RPA bots to stay ahead of the competition, lower operating costs, and achieve revenue growth—all at once.

Embrace intelligent automation for operational excellence, enhanced productivity, and accelerated growth.

Reduce operating costs

Reduce operating costs

Automate data-intensive, repetitive tasks to zero-out error rates and cut operating costs by 25%-50% .

Automate across every system

Automate across every system

Intelligent automation works seamlessly with any business system, from legacy to the latest.

Ensure data security

Ensure data security

Intelligent automation handles sensitive information with 100% accuracy for full compliance.

Increase productivity

Increase productivity and drive growth

Intelligent automation gives teams bandwidth to pursue strategic initiatives and innovate on operations, products and services.

Improve customer experience

Improve customer experience

Meet SLAs by automating processes to enable agents to focus on the customer.

Cloud elasticity

Cloud elasticity

Multi-tenant, cloud-native, RPA provides secure distributed access and on-demand scale, instantly.

OSV pivots processes to support COVID-19 tax changes within 4 days.

Intelligent automation enabled OSV to lead the market with rapid support for complex government tax relief programs.

Customer Story

Automation Anywhere has proven time and again why they are a leader in the market. COVID-19 has created a situation no one globally was prepared for. Our ability to be very nimble and rapidly support a government tax relief program within four days was truly market leading.

Cay Gliebe
SVP Marketing and Product Management, OSV

$765M+

in tax credits and deferrals processed by bots

99%

of cases completed by bots

1,500

hours saved in 3 months

Bots for BPO means non-stop productivity and newfound business agility.

Contact center automation

Contact center automation

Attended automation enables agents to focus on the customer while bots do the data legwork and seek approvals. For remote agents, bots can deliver right-size information and step-by-step guidance in a single screen to control access to confidential systems and reduce error and fraud rates.

Intelligent automation for back-office processes

Intelligent automation for back-office processes

Intelligent automation enables BPO to execute core business operations for customers—whether in accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance—with 24/7 availability and 100% accuracy and compliance.

Front-Office

Front-office augmentation

Automating manual tasks across outsourced front office services, including customer communications, marketing, and sales, fuels customer satisfaction by increasing the speed, efficiency, and accuracy of service delivery.

Empower Differentiated Solutions

Empower differentiated solutions

Intelligent automation helps transform BPO operations and service delivery to be more nimble and flexible, and at the same time allows teams to regain bandwidth toward creating innovative solutions to address emerging customer and market needs.

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Automate complex and data-intensive processes end to end.

See how intelligent automation helps BPO lower operating costs and compete in today’s dynamic economic environment.

Request a demo

Drive efficiency and productivity across BPO operations with the Automation Success Platform.

Create competitive advantage by empowering innovation with intelligent automation. Automate with end-to-end the RPA+AI platform to transform BPO functions and service delivery, enable productivity, and realize business agility.

Explore resources for BPO automation from start to scale.

BLOG

BPM and BPO benefit from RPA to reduce costs, improve operations, and maximize productivity. Exploring the definitions and distinctions between BPM and BPO illustrates how RPA makes these vital processes much better.

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Read blog

WEBINAR

Bots for BPO webinar. Find out why intelligent automation is a must-have for contact center survival and scale.

Watch webinar
Watch webinar

BLOG

In the past, processes that involved decision-making were not top candidates for RPA. Now, those processes can be automated with a digital assistant, RPA bots, and humans working together, making automation accessible to everyone in the BPO organization.

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Read blog

CASE STUDY

R1 securely automates more than 15 million tasks each year in the healthcare industry with Automation Anywhere.

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Read case study

CASE STUDY

RPA saves NGA HR 13,000 hours a year executing HR and payroll processes for its customers.

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Read case study

CASE STUDY

Treasury One doubles-down on delivering value-added services, using RPA to gain 3,500+ hours to focus on CSAT.

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Read case study
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