Break through operational stagnation with the help of a Digital Workforce

RPA gives BPO organizations the capacity to remain competitive and profitable in an ever-evolving business climate. Leverage a Digital Workforce of RPA bots to stay ahead of the competition, lower operating costs, and achieve revenue growth—all at once.

Count on the benefits of RPA to improve operations, increase productivity, and fuel growth

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Reduce operating costs.

Automate data-intensive, repetitive tasks to zero-out error rates and cut operating costs by 25%-50% .

Automate across every system.

RPA works seamlessly with any business system, from legacy to the latest.

Ensure data security.

RPA handles sensitive information with 100% accuracy for full compliance.

Increase productivity and drive growth.

RPA gives teams bandwidth to pursue strategic initiatives and innovate on operations, products and services.

Improve customer experience.

Meet SLAs by automating processes to enable agents to focus on the customer.

Cloud elasticity.

Multi-tenant, cloud-native, RPA provides secure distributed access and on-demand scale, instantly.

OSV pivots processes to support COVID-19 tax changes within 4 days with RPA

Intelligent automation enabled OSV to lead the market with rapid support for complex government tax relief programs

R1

Automation Anywhere has proven time and again why they are a leader in the market. COVID-19 has created a situation no one globally was prepared for. Our ability to be very nimble and rapidly support a government tax relief program within four days was truly market leading.

Quotes

Cay Gliebe SVP Marketing and Product Management at OSV

Read Case Study

$765M+

in tax credits and deferrals processed by bots

99%

of cases completed by bots

1,500

hours saved in 3 months

Bots for BPO means non-stop productivity and newfound business agility

Contact Center Automation

Attended automation enables agents to focus on the customer while bots do the data legwork and seek approvals. For remote agents, bots can deliver right-size information and step-by-step guidance in a single screen to control access to confidential systems and reduce error and fraud rates.

RPA for Back-Office Processes

RPA enables BPO to execute core business operations for customers—whether in accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance—with 24/7 availability and 100% accuracy and compliance.

Front-Office Augmentation

Automating manual tasks across outsourced front office services, including customer communications, marketing, and sales, fuels customer satisfaction by increasing the speed, efficiency, and accuracy of service delivery.

Empower Differentiated Solutions

Intelligent automation helps transform BPO operations and service delivery to be more nimble and flexible, and at the same time allows teams to regain bandwidth toward creating innovative solutions to address emerging customer and market needs.

Automate complex and data-intensive processes end to end

See how intelligent automation helps BPO lower operating costs and compete in today’s dynamic economic environment.

Drive efficiency and productivity across BPO operations with the Automation Success Platform

Create competitive advantage by empowering innovation with intelligent automation. Automate with end-to-end the RPA+AI platform to transform BPO functions and service delivery, enable productivity, and realize business agility.

FortressIQ

Apply deep, accurate, and actionable details on every process to identify automation opportunities at scale, understand operational misses caused by errors, and root out process inaccuracies and inconsistencies.

FORTRESSIQ
IQ Bot

Extract, organize, and validate information from unstructured data to automate data entry and increase speed and efficiency of compliance and reconciliation tasks.

IQ BOT
RPA Workspace

Put flexible intelligent automation tools to work on any business process to accelerate service delivery and reduce errors and costs for executing processes across functions such as Customer Service, Accounting, HR, Quality assurance, IT, and beyond.

RPA WORKSPACE
Bot Insight

Improve with complete, real-time analytics at the bot, process and business levels that provide unprecedented operational visibility and performance metrics to inform business decisions and fuel BPO operational agility and innovation.

BOT INSIGHT
Bot Store

Expand automation with ready-to-deploy RPA bots and Digital workers. Shorten time to value and accelerate capacity scaling with pre-built automations across BPO functions and plug-and-play integrations into work systems.

BOT STORE

Explore resources for BPO automation from start to scale

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BPM, BPO, and RPA

Both BPM and BPO benefit from RPA to reduce costs, improve operations, and maximize productivity. Exploring the definitions and distinctions between BPM and BPO illustrates how RPA makes these vital processes much better.

WEBINAR

RPA for Contact Centers

Bots for BPO webinar. Find out why intelligent automation is a must-have for contact center survival and scale.

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A digital assistant for BPO

In the past, processes that involved decision-making were not top candidates for RPA. Now, those processes can be automated with a digital assistant, RPA bots, and humans working together, making automation accessible to everyone in the BPO organization.

CASE STUDY

Revenue cycle management services meet RPA

R1 securely automates more than 15 million tasks each year in the healthcare industry with Automation Anywhere

CASE STUDY

HR BPO sees step-change in success with Automation Anywhere

RPA saves NGA HR 13,000 hours a year executing HR and payroll processes for its customers

CASE STUDY

Empowering customer focus and rapid scale with RPA

Treasury One doubles-down on delivering value-added services, using RPA to gain 3,500+ hours to focus on CSAT

Get to know the Automation Success Platform

Automation Pathfinder Accelerate your automation success from start to scale

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