BPO Automation | Business Process Outsourcing

Break through operational stagnation with the help of a Digital Workforce

RPA gives BPO organizations the capacity to remain competitive and profitable in an ever-evolving business climate. Leverage a Digital Workforce of RPA bots to stay ahead of the competition, lower operating costs, and achieve revenue growth—all at once.

Count on the benefits of RPA to improve operations, increase productivity, and fuel growth

Reduce operating costs.

Automate with AI-powered RPA to cut operating costs by 25%-50%.

Eliminate errors.

Automate data-intensive, repetitive tasks with RPA and zero-out error rates.

Automate across every system.

RPA works seamlessly with any business system, from legacy to the latest.

Ensure data security.

RPA handles sensitive information with 100% accuracy for full compliance.

Increase productivity and drive growth.

RPA enables teams to get more done and focus on high-value work.

Improve customer experience.

Meet SLAs by automating processes to enable agents to focus on the customer.

Stay a step ahead.

Get bandwidth to pursue strategic initiatives and innovate on operations, products and services.

Cloud elasticity.

Multi-tenant, cloud-native, RPA provides
secure distributed access and on-demand scale, instantly.

OSV pivots processes to support covid-19 tax
changes within 4 days with RPA

Intelligent automation enabled OSV to lead the market with rapid support for government tax relief programs

Automation Anywhere has proven time and again why they are a leader in the market. COVID-19 has created a situation no one globally was prepared for. Our ability to be very nimble and rapidly support a government tax relief program within four days was truly market leading.

– Cay Gliebe, SVP Marketing and Product Management at OSV

$765M

in tax credits and deferrals processed by bots

99%

of cases completed by bots

1,500

hours saved in 3 months

READ CASE STUDY

Bots for BPO means non-stop productivity and
newfound business agility

Contact Center Automation

Attended automation enables agents to focus on the customer while bots do the data legwork and seek approvals. For remote agents, bots can deliver right-size information and step-by-step guidance in a single screen to control access to confidential systems and reduce error and fraud rates.

RPA for Back-Office Processes

RPA enables BPO to execute core business operations for customers—whether in accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance—with 24/7 availability and 100% accuracy and compliance.

Front-Office Augmentation

Automating manual tasks across outsourced front office services, including customer communications, marketing, and sales, fuels customer satisfaction by increasing the speed, efficiency, and accuracy of service delivery.

Empower Differentiated Solutions

Intelligent automation helps transform BPO operations and service delivery to be more nimble and flexible, and at the same time allows teams to regain bandwidth toward creating innovative solutions to address emerging customer and market needs.