Break through operational stagnation with the help of a Digital Workforce.
Intelligent automation gives BPO organizations the capacity to remain competitive and profitable in an ever-evolving business climate. Leverage a Digital Workforce of RPA bots to stay ahead of the competition, lower operating costs, and achieve revenue growth—all at once.
Embrace intelligent automation for operational excellence, enhanced productivity, and accelerated growth.
Reduce operating costs
Automate data-intensive, repetitive tasks to zero-out error rates and cut operating costs by 25%-50% .
Automate across every system
Intelligent automation works seamlessly with any business system, from legacy to the latest.
Ensure data security
Intelligent automation handles sensitive information with 100% accuracy for full compliance.
Increase productivity and drive growth
Intelligent automation gives teams bandwidth to pursue strategic initiatives and innovate on operations, products and services.
Improve customer experience
Meet SLAs by automating processes to enable agents to focus on the customer.
OSV pivots processes to support COVID-19 tax changes within 4 days.
Intelligent automation enabled OSV to lead the market with rapid support for complex government tax relief programs.
Automation Anywhere has proven time and again why they are a leader in the market. COVID-19 has created a situation no one globally was prepared for. Our ability to be very nimble and rapidly support a government tax relief program within four days was truly market leading.
in tax credits and deferrals processed by bots
of cases completed by bots
hours saved in 3 months
Bots for BPO means non-stop productivity and newfound business agility.
Contact center automation
Attended automation enables agents to focus on the customer while bots do the data legwork and seek approvals. For remote agents, bots can deliver right-size information and step-by-step guidance in a single screen to control access to confidential systems and reduce error and fraud rates.
Intelligent automation for back-office processes
Intelligent automation enables BPO to execute core business operations for customers—whether in accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance—with 24/7 availability and 100% accuracy and compliance.
Automating manual tasks across outsourced front office services, including customer communications, marketing, and sales, fuels customer satisfaction by increasing the speed, efficiency, and accuracy of service delivery.
Empower differentiated solutions
Intelligent automation helps transform BPO operations and service delivery to be more nimble and flexible, and at the same time allows teams to regain bandwidth toward creating innovative solutions to address emerging customer and market needs.
Drive efficiency and productivity across BPO operations with the Automation Success Platform.
Create competitive advantage by empowering innovation with intelligent automation. Automate with end-to-end the RPA+AI platform to transform BPO functions and service delivery, enable productivity, and realize business agility.