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Top Requests for IT Support Teams
Account resets, technical troubleshooting, and incident management dominate day‐to‐day IT service desk operations, keeping IT teams busy with high volumes of repetitive, yet essential, low‐complexity tasks. While this work is necessary, these routine requests present a clear opportunity for AI agents to deliver autonomous support and automation.
Most common IT support requests
59%
of IT requests include account lockout & password resets
Agentic AI opportunity
Autonomous actions for complex problem‐solving
By handling these common tasks from end‐to‐end, agentic AI can free up your agent’s bandwidth to focus on tasks that are higher‐priority or are more complex.
Chapters
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Chapter 1
What IT Leaders Actually Think About Agentic AI in ITSM -
Chapter 2
Top Requests for IT Support Teams -
Chapter 3
Routine IT Tasks & Operational Bottlenecks -
Chapter 4
Effective IT Communication -
Chapter 5
Top Priorities for IT Leaders -
Chapter 6
How Agentic AI Boosts Productivity -
Chapter 7
Agentic AI Adoption in IT Organizations -
Chapter 8
Crossing the Chasm to Mainstream Agentic AI Adoption -
Chapter 9
Taking the Next Step Towards Agentic AI
Previous: What IT Leaders Actually Think About Agentic AI in ITSM
Go to chapter 1Next: Routine IT Tasks & Operational Bottlenecks
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