Taking the Next Step Towards Agentic AI

As IT teams struggle to manage a growing volume of tickets, alerts, and incidents, it is clear that autonomous AI agents are the key to transforming IT operations while balancing budget concerns.

While some organizations have begun exploring automation and AI, most leaders remain hesitant to commit to autonomous AI agents without clear results of their impact and reliability in real‐world enterprise environments.

That’s where Automation Anywhere comes in.

It delivers a system of AI agents that unites universal, domain‐specific, and task agents into an always‐on, enterprise‐wide support layer. This layer autonomously orchestrates workflows, fulfills requests across departments, and accelerates business outcomes—without replacing existing systems.

Key stat summary

59%

of IT requests include account lockout & password resets

35%

of employees prefer Slack or Microsoft Teams

59%

believe automated workflows boost productivity

68%

of enterprise leaders are optimizing their agentic AI journey

25%

of IT service desk is tied to low priority tasks

38%

are looking to increase self‐service & ticket deflection

71%

of respondents have started adopting AI

28%

are up against ROI & use‐case validation

Chapters

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