How Agentic AI Boosts Productivity

IT leaders see agentic AI as a way to offload tasks to autonomous workflows—resolving tickets, executing workflows, and surfacing knowledge without needing a human agent to step in. By removing repetitive work from the queue, their support team can reduce burnout and drive continuous improvement in service quality.

The Agentic AI for ITSM

59%

believe automated workflows boost productivity

Agentic AI opportunity

Boost productivity with agent assist tools

Agentic AI goes beyond automating routine tasks, providing automated agent assistance with next‐best action recommendations, ticket deflection, and intelligent orchestration. It captures, interprets, and resolves requests across channels and systems without human intervention, streamlining operations and enabling IT support agents to deliver faster, more effective support for employees.

Chapters

Previous: Top Priorities for IT Leaders

Go to chapter 5

Next: Agentic AI Adoption in IT Organizations

Go to chapter 7

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