As enterprise IT environments evolve into a complex web of interconnected systems, IT leaders face mounting pressure to find better ways to handle rising volumes of service requests and incidents without needing additional resources.

To understand how IT leaders are addressing this challenge, Aisera, now part of Automation Anywhere, partnered with Gatepoint Research to survey IT leaders responsible for enterprise ITSM operations.

In this report, you'll get insights into:

  • The data and trends shaping IT service management today
  • The obstacles enterprises face in operationalizing AI for ITSM
  • The role agentic AI plays in meeting increasing IT service requests
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