AI-powered bots process thousands of SBA loans applications amid COVID-19 Pandemic
San Jose, CA – April 16, 2020 — Automation Anywhere, a global leader in Robotic Process Automation (RPA), today announced new AI-powered bots to help lending institutions automate thousands of loan applications for small businesses under the $2.2 trillion U.S. coronavirus stimulus package.
The new Payroll Protection Program (PPP) Bots streamline loan processing by automatically extracting application data and entering the information into the Small Business Administration’s (SBA) loan origination portal – quickly, efficiently and accurately.
In the wake of the Coronavirus (COVID-19) crisis, the U.S. Government initiated the emergency PPP loan program managed by the SBA under the Coronavirus Aid, Relief and Economic Security (CARES) Act. The program was created to allocate funding to help businesses keep their workforce employed, as the pandemic disrupts the global economy. However, limited guidance to banks racing to handle a deluge of applications has created a backlog and many of the largest banks as well as smaller regional lenders have become overwhelmed with thousands of applications for the federal stimulus money.
Like many lending institutions, Vista Bank, and its community network of 15 branches across Texas is helping small businesses apply for funding across the state within a mandated filing timeline of only 10 days. With so many businesses rushing to get loans, the bank was looking for a scalable solution that could meet audit requirements and process an estimated 1,000 applications for customers – more than the total numbers of loans it processed last year. Under the law, the loans will be forgiven if employers maintain or quickly rehire their employees.
New AI-powered banking bot helps put employees back to work
Vista Bank turned to the consulting firm, Metre22 and Automation Anywhere, to streamline a loan application intake process from the usual three weeks to just three days.
“RPA has been a game changer in its ability to automatically manage and move data between our community banks and the SBA application portal to generate loans quickly,” said John Steinmetz, CEO of Vista Bank. “Leveraging software bots will accelerate this process to allow lending institutions like Vista Bank to distribute critical funds into the hands of thousands of small businesses - who are the engines that drive our economy - in real time.”
Here’s how the Payroll Protection Program (PPP) Bots work:
“In working with community banks throughout the U.S., we have begun automating multiple banking and loan application processes for operating efficiencies,” said Leslie Andersen, the current advisory board member of BancAlliance, a network of 250+ community banks, and the CEO of Bank of Bennington in Nebraska. “This solution can relieve the backlog of loan applications for community banks and delivers value to banking customers hoping for a quick recovery so they can open their businesses and can get their employees back to work quickly.”
“In an industry where an estimated 35 percent of processes are still manual, the case for process automation in banking is compelling,” said Ken Mertzel, Global Industry Leader for Financial Services at Automation Anywhere. “With RPA, banks can achieve productivity gains compounded across thousands of transactions to increase efficiencies, eliminate errors, free up bankers for more valuable and rewarding work, improve customer services – and in the age of COVID-19 – kickstart the economy.”
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About Automation Anywhere
Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots – digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the world’s only web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world's first and largest marketplace with more than 850 pre-built, intelligent automation solutions. With offices in more than 40 countries and a global network of 1,500 partners, Automation Anywhere has deployed over 1.8 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.
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COVID-19 Media Fact Sheet:
Intelligent automation enables a more effective response to mitigate risk, while igniting a race for innovation in this time of need. The following Automation Anywhere solutions leverage the power of RPA to help manage the economic and human impact of COVID-19.
Enabling healthcare, government agencies to keep citizens informed, safe and connected:
1 Federal Robotics and Cognitive Consortium (FRCC) Bot Index – Q2 2019, Automations by Sector, Breakdown of Reported Automations by Civilian, DS&J, Health, and SLHE Sectors
Staying operational: Helping all industries maintain business continuity and productivity:
Community response: Sparking a race for COVID-19 RPA solutions: