As my colleague Derek Toone noted in a recent blog, many enterprises that attempt to transform their operations using a Digital Workforce hit a return on investment brick wall when they start to scale their Robotic Process Automation (RPA) initiatives. The chief culprit is their failure to achieve “bot velocity,” defined as the continuous cadence and pace at which automated processes are developed and placed in production using bots.
One of the most critical enablers of bot velocity is a well structured and staffed RPA center of excellence (CoE).
Regardless of whether your CoE is self-run or operated by a third party, it must consist of five critical roles:
Trusted advisors frequently play a key role in defining the overall automation strategy and CoE structure, operation, governance, controls, and ongoing process assessment. In the startup phase, many of our clients rely on advisors and service providers to jump start the effort, helping to build and operate the CoE, and identifying potential processes, which is a key factor in achieving bot velocity.
This is an area where advanced Agile software development, combined with process selection expertise, can have a substantial impact. Agile focuses on decomposing tasks into component parts to identify those that can drive the biggest impact with the least amount of development effort. In an RPA CoE context, this will involve architects, business analysts, and trusted advisors working together to identify, break down, and prioritize processes.
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Edmundo Costa puts his startup and enterprise management experience to work as VP and general manager of Automation Anywhere Latin America. He leads efforts to expand the use of intelligent process automation to transform the way businesses operate.