THE WHOLE STORY
To profit from process automation quickly, Bouygues Telecom took an agile approach. They dedicated a person to focus on the proof of concept. After achieving early success, Bouygues Telecom signed with Automation Anywhere. One year later, 30+ processes are automated. The company is achieving the forecasted savings of nearly 400% for 2019 (> €10M/year). Overall, 8 departments are leveraging automation in their processes, with finance and customer relations seeing the greatest ROI.
Bouygues Telecom has implemented a federated organization for automation with a strong community-based aspect. The idea was simple: The business departments implement their automation projects while the IT team acts as an accelerator by providing them with everything they need to move forward (platform, licenses, expertise, assistance with the identification and qualification of usage scenarios, community support). Bouygues Telecom was also able to optimize platform implementation by enabling functions downstream.
Bouygues Telecom has identified some key factors for an RPA approach to be properly scaled:
"There is a fundamental element in our innovation approach, which consists of identifying business partners to launch the experiments. If the experiment is conclusive, a partner commits to the implementation of the solution on a large scale. As part of the RPA program, we got 2 business partners from 2 different business units on board. In addition to these partners, we have had strong support from the Director of IT to maximize success of the deployment and its roll out to the company. The combination of the IT Director and the business managers, backed by an adequate operational model, allowed the process to become scalable from the start. For Bouygues Telecom, the sponsorship and communication of the extremely positive results had an almost viral effect in under a year. This has allowed us to experience an exponential increase in earnings at present," said Antoine Geoffroy. His advice to companies who are considering automation but are hesitant? "Don't try to know everything before you start; but get started and learn along the way!"
"To try automation is to adopt it! Don't wait, get started. The gains are inversely proportional to the ease of RPA accessibility.”
— Antoine Geoffroy, Head of IT Innovation