How can government agencies respond to the soaring demand for public services?
Intelligent Automation offers public sector organizations immediate ways to better serve citizens while saving time and reducing costs. Apply RPA and AI to public sector challenges with the most comprehensive, secure, and compliance-ready, digital workforce from Automation Anywhere.
Effective crisis response requires public entities to safely communicate and collaborate
AI-powered RPA bots can help build a true data picture where on-the-ground information may not be complete or reliable. For example, Intelligent Automation can fill in and validate self-reported COVID-19 data.
What can Intelligent Automation do?
Collect individual information from multiple sources including international travel specifics and health status
Validate accuracy and completeness of all data
Process continuous updates and trigger prompts for health care officials to take action under certain circumstances
ROBOTIC PROCESS AUTOMATION (RPA)
HEALTH SCREENING CENTER inputs basic patient information and hands over to bot
BOT NAVIGATES & EXtracts required data from testing centers and/or call centers
BOT CHECKS traveler information against airline records
BOT UPDATES patient data into a shared system
BOT FLAGS patients who require in-person health checks
RPA can enable accurate and timely financial reporting to receive emergency funding
GRANTEE INPUTS spending information and submits to HHS
BOT CHECKS to ensure data is accurate and complete; informs grantee if info is missing
BOT CHECKS if amount exceeds Congressional reporting threshold
BOT TRANSMITS relevent expenditure data into a Congressional report
BOT FORMATS 14-day emergency spending report to Congress
To receive emergency funding, organizations must provide accurate and timely financial reporting to executive branch agencies and Congress. In this use case, RPA bots help create 2-week congressional spending reports of emergency funds. Data input could be by the grantee, or via other input such as excel file.
Collect expense reporting data from multiple sources including product or service purchased, date and locale of transaction, vendor or grantee identifier (i.e., DUNS number), and more.
Keep a clear separation between emergency funds and baseline financial data
Leverage RPA bots to continuously monitor, gather, and maintain up-to-date information and communication sites for citizens
During a crisis, such as COVID-19, citizens look to government agencies for trustworthy and accurate data around closures, outbreak maps, quarantine zones, testing protocols, and protective equipment locators. Intelligent Automation is designed for round-the-clock work and can source information and consolidate data, as well as post to communication portals and websites to provide ongoing accurate information to the public.
Collect reporting data from multiple sources such as mask and sanitizer inventories, school and event closures, testing locators, and Telehealth appointments
Track utilization rates and user requests for improvements
CLINICS, STORES, AND HOSPITALS provide inputs to local government entity
BOT CHECKS if submitter is authorized to report the data and ensures data is accurate and complete; informs submitter if info is missing
BOT TRANSMITS GPS data into an interactive map
USERS ACCESS map and share feedback on what sections they would like to see
BOT TAKES user requests and categorizes into themes using AI, providing humans a priority list of improvements
RPA bots can assist and augment overwhelmed IT help desk staff
EMPLOYEE submits help desk ticket
BOT CHECKS to make sure the student or employee is authorized to be using the system
BOT AUTOMATICALLY addresses Tier 1 complaints
BOT FORWARDS Tier 2 complaints to human call center staffer
HELP DESK STAFF only addresses complicated issues
Public organizations must be ready to roll seamlessly into a 100% virtual continuity of operations posture, requiring mass issuance of mobile devices/laptops and backup systems. In this use case, Intelligent Automation bots assist with an employee’s help desk ticket, checking against a hacker, then addressing first-line help desk issues like password reset.
Augment Help Desk support for remote workers
Process new online applications and security policy deployment for remote access
Implement 2-way emergency response team communication
Support cloud infrastructure management updates and disaster recovery
Crisis management and Business Continuity Process implementation
Telework policy and sick leave banks
Intelligent Automation can help coordinate response activities, worker shifts, and equipment inventories
Every front-line municipal worker, whether National Guard, police, fire, medical personnel, or sanitation workers, requires the right equipment and information to ensure coordinated response actions and safety.
Manage workloads of front-line personnel
Coordinate resourcing among various military and civic organizations
Manage inventory around masks, gloves, and other protective equipment
Support testing kit administration and supply
Traceability of contact with infected persons
EVACUATION ZONE is declared and local emergency personnel are requested
BOT EVALUATES the size and likelihood of infection in the area to be cleaned up under given time parameters
BOT ESTIMATES number of personnel and equipment required to perform the cleanup mission
BOT CHECKS against a list of quarantined workers, ensuring that sufficient workers are available for assignment. Bot checks against inventory of supplies. Creates a recommendation of personnel and equipment.
HUMAN EMPLOYEES validate the bot’s recommendations and issues the orders
Use Intelligent Automation to simplify and shorten unemployment claims processes
PROCESS USING AUTOMATION
APPLICANT NOTIFIES call center operator
CASE WORKER ENTERS information into CICS screen
CASE WORKER ENTERS information into UI claims system
BOT CATEGORIZES race/ethnicity and gender
ERRORS/DELAYS result from applicant sex data entry
BOT AUTOMATICALLY corrects errors
ERRORS/DELAYS result from applicant race/ethnicity data entry
APPLICATION is finalized and submitted
Unexpected demand for unemployment benefits has overwhelmed both systems and staff, who are processing high volumes of claims every day. Use RPA to reduce human touch points and wait times to ensure claimants receive benefits quickly. Intelligent Automation is designed to work with any application and can bridge between current and legacy systems right out of the box.
What’s the impact of RPA+AI on unemployment claims?
25% Reduction in Applicant UI Claims Processing Time
Save 1,667 hours per 10,000 unemployment applications
Reduce hiring and training requirements for call center
Reduce UI call center training times and time spent processing each application