How can government agencies respond to the soaring demand for public services?

Intelligent Automation offers public sector organizations immediate ways to better serve citizens while saving time and reducing costs. Apply RPA and AI to public sector challenges with the most comprehensive, secure, and compliance-ready, digital workforce from Automation Anywhere.

USE RPA TO SHARE DATA ACROSS PUBLIC AGENCIES

Effective crisis response requires public entities to safely communicate and collaborate

AI-powered RPA bots can help build a true data picture where on-the-ground information may not be complete or reliable. For example, Intelligent Automation can fill in and validate self-reported COVID-19 data.

What can Intelligent Automation do?

  • Collect individual information from multiple sources including international travel specifics and health status

  • Validate accuracy and completeness of all data

  • Process continuous updates and trigger prompts for health care officials to take action under certain circumstances

ROBOTIC PROCESS AUTOMATION (RPA)

 
HEALTH

HEALTH SCREENING CENTER inputs basic patient information and hands over to bot

BOT NAVIGATES

BOT NAVIGATES & EXtracts required data from testing centers and/or call centers

BOT CHECKS

BOT CHECKS traveler information against airline records

BOT UPDATES

BOT UPDATES patient data into a shared system

BOT FLAGS

BOT FLAGS patients who require in-person health checks

EMERGENCY FUNDS REPORTING

RPA can enable accurate and timely financial reporting to receive emergency funding

ROBOTIC PROCESS AUTOMATION (RPA)

 
CLINICS

GRANTEE INPUTS spending information and submits to HHS

BOT CHECKS

BOT CHECKS to ensure data is accurate and complete; informs grantee if info is missing

BOT TRANSMITS

BOT CHECKS if amount exceeds Congressional reporting threshold

USERS ACCESS

BOT TRANSMITS relevent expenditure data into a Congressional report

BOT TAKES

BOT FORMATS 14-day emergency spending report to Congress

To receive emergency funding, organizations must provide accurate and timely financial reporting to executive branch agencies and Congress. In this use case, RPA bots help create 2-week congressional spending reports of emergency funds. Data input could be by the grantee, or via other input such as excel file.

What can Intelligent Automation do?

  • Collect expense reporting data from multiple sources including product or service purchased, date and locale of transaction, vendor or grantee identifier (i.e., DUNS number), and more.

  • Validate accuracy and completeness of all data

  • Keep a clear separation between emergency funds and baseline financial data

PROVIDE REAL-TIME INFORMATION TO THE PUBLIC

Leverage RPA bots to continuously monitor, gather, and maintain up-to-date information and communication sites for citizens

During a crisis, such as COVID-19, citizens look to government agencies for trustworthy and accurate data around closures, outbreak maps, quarantine zones, testing protocols, and protective equipment locators. Intelligent Automation is designed for round-the-clock work and can source information and consolidate data, as well as post to communication portals and websites to provide ongoing accurate information to the public.

What can Intelligent Automation do?

  • Collect reporting data from multiple sources such as mask and sanitizer inventories, school and event closures, testing locators, and Telehealth appointments

  • Validate accuracy and completeness of all data

  • Track utilization rates and user requests for improvements

ROBOTIC PROCESS AUTOMATION (RPA)

CLINICS

CLINICS, STORES, AND HOSPITALS provide inputs to local government entity

BOT CHECKS

BOT CHECKS if submitter is authorized to report the data and ensures data is accurate and complete; informs submitter if info is missing

BOT TRANSMITS

BOT TRANSMITS GPS data into an interactive map

USERS ACCESS

USERS ACCESS map and share feedback on what sections they would like to see

BOT TAKES

BOT TAKES user requests and categorizes into themes using AI, providing humans a priority list of improvements

FACILITATE OPERATIONAL CONTINUITY

RPA bots can assist and augment overwhelmed IT help desk staff

ROBOTIC PROCESS AUTOMATION (RPA)

 
CLINICS

EMPLOYEE submits help desk ticket

BOT CHECKS

BOT CHECKS to make sure the student or employee is authorized to be using the system

BOT TRANSMITS

BOT AUTOMATICALLY addresses Tier 1 complaints

USERS ACCESS

BOT FORWARDS Tier 2 complaints to human call center staffer

BOT TAKES

HELP DESK STAFF only addresses complicated issues

Public organizations must be ready to roll seamlessly into a 100% virtual continuity of operations posture, requiring mass issuance of mobile devices/laptops and backup systems. In this use case, Intelligent Automation bots assist with an employee’s help desk ticket, checking against a hacker, then addressing first-line help desk issues like password reset.

What can Intelligent Automation do?

  • Augment Help Desk support for remote workers

  • Process new online applications and security policy deployment for remote access

  • Implement 2-way emergency response team communication

  • Support cloud infrastructure management updates and disaster recovery

  • Crisis management and Business Continuity Process implementation

  • Asset tracking/management

  • Telework policy and sick leave banks

SUPPORT FRONT-LINE MUNICIPAL WORKERS

Intelligent Automation can help coordinate response activities, worker shifts, and equipment inventories

Every front-line municipal worker, whether National Guard, police, fire, medical personnel, or sanitation workers, requires the right equipment and information to ensure coordinated response actions and safety.

What can Intelligent Automation do?

  • Manage workloads of front-line personnel

  • Coordinate resourcing among various military and civic organizations

  • Manage inventory around masks, gloves, and other protective equipment

  • Support testing kit administration and supply

  • Traceability of contact with infected persons

  • Risk assessments

  • Work schedules

ROBOTIC PROCESS AUTOMATION (RPA)

 
CLINICS

EVACUATION ZONE is declared and local emergency personnel are requested

BOT CHECKS

BOT EVALUATES the size and likelihood of infection in the area to be cleaned up under given time parameters

BOT TRANSMITS

BOT ESTIMATES number of personnel and equipment required to perform the cleanup mission

USERS ACCESS

BOT CHECKS against a list of quarantined workers, ensuring that sufficient workers are available for assignment. Bot checks against inventory of supplies. Creates a recommendation of personnel and equipment.

BOT TAKES

HUMAN EMPLOYEES validate the bot’s recommendations and issues the orders

STREAMLINE UNEMPLOYMENT CLAIMS SYSTEMS

Use Intelligent Automation to simplify and shorten unemployment claims processes

PROCESS USING AUTOMATION

CURRENT PROCESS

APPLICANT NOTIFIES call center operator

APPLICANT NOTIFIES call center operator

CASE WORKER ENTERS information into CICS screen

CASE WORKER ENTERS information into UI claims system

BOT CATEGORIZES race/ethnicity and gender

ERRORS/DELAYS result from applicant sex data entry

BOT AUTOMATICALLY corrects errors

ERRORS/DELAYS result from applicant race/ethnicity data entry

BOT TAKES user requests and categorizes into themes using AI, providing humans a priority list of improvements

APPLICATION is finalized and submitted

30 Minutes

40 MINUTES

Unexpected demand for unemployment benefits has overwhelmed both systems and staff, who are processing high volumes of claims every day. Use RPA to reduce human touch points and wait times to ensure claimants receive benefits quickly. Intelligent Automation is designed to work with any application and can bridge between current and legacy systems right out of the box.

What’s the impact of RPA+AI on unemployment claims?

  • 25% Reduction in Applicant UI Claims Processing Time

  • Save 1,667 hours per 10,000 unemployment applications

  • Reduce hiring and training requirements for call center

  • Reduce UI call center training times and time spent processing each application

HOW CAN YOU HARNESS INTELLIGENT AUTOMATION
DURING COVID-19?