Automation Anywhere recognized as the leader for the second consecutive year

Automation Anywhere, a global leader in robotic process automation (RPA), today announced it has received the #1 ranking in HFS’s second annual “Top 10 Robotic Process Automation Software Products” for the second straight year.

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The RPA ranking is based on interviews with more than 350 customers and product partners across leading RPA software products on the ability to execute, innovate and generate customer success.

Automation Anywhere ranked highest for its technology, roadmap and vision after having been the first company to introduce a web-based, cloud-native RPA platform (Enterprise A2019), the first automation marketplace (Bot Store) and first dedicated analytics engine (Bot Insight) and IQ Bot, an AI-driven intelligent document processing solution that allows business users to process complex documents.

"Of the 'big three' RPA leaders, AA was first to embed AI natively, launch a marketplace, and implement a cloud-native strategy, which have been key factors to its achievement of first place in our 2020 Top 10 report," said Phil Fersht, CEO and chief analyst, HFS. "In addition, customers cited ease of use, and appreciate the AA's openness and incorporation of feedback into product development, flexibility with licensing, and creative professional services arrangements."

“It is an honor to be recognized by HFS for the work we’ve accomplished in the past year to help our customers automate their end-to-end processes and accelerate their digital transformation journey,” said Mihir Shukla, Co-founder and CEO of Automation Anywhere. “This recognition is testament to the trust our customers and partners place in our intelligent, cloud-native automation platform. In this year ahead, we will continue to aggressively innovate and empower our customers to further drive efficiencies in the back office and improve customer experience in the front office.”

HFS also acknowledged Automation Anywhere’s strong product roadmap, noting its combination of RPA with native artificial intelligence (AI) to support unstructured data, web-based architecture, its acquisition of KlevOps to enhance attended automation, its strong ecosystem supported by its marketplace and more than $800 million in funding to accelerate further product research and development. The company was recognized for its innovation, scale and security, governance and controls, ensuring bots are used in a reputable manner.

To download a copy of the HFS report, visit here

Caitlin Stewart 
Edelman for Automation Anywhere 
+1 619-874-6181


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