Helping patients in respiratory distress while increasing order processing efficiency

THE WHOLE STORY

After reaching efficiency limits with their current tools, Vapotherm turned to automation to help the company further streamline their manual processes across sales, finance, and other business functions.

Prior to deploying automation, the sales analytics group was able to cut down the manual scorecard reporting process from around six hours to an hour-and-a-half and deliver them once a week, but the field team wanted the reports more frequently. After deploying Automation Anywhere Enterprise A2019 in early 2020, the team was able to create the reports in minutes or seconds and giving the upper management and field team on-demand, accurate information.

About a month into the implementation, COVID-19 hit and created the company’s most significant use case for automation. The demand for the Vapotherm high velocity therapy by hospitals had skyrocketed, and the remote customer service team needed urgent support to keep up with the increased tickets based on incoming orders. In collaboration with Automation Anywhere, Vapotherm was able to quickly build bots that would log into the system, check for order origin, and auto-assign the tickets to a processor based on a set of rules. As a result, the customer service team gained valuable time back to accelerate the processing of orders and shipment of the equipment to customers—supporting patients in need and increasing their sales.

Vapotherm has since deployed bots across various functions and has been enjoying the administrative benefits of a cloud-based automation deployment.