Epiq | Automation Anywhere

Streamline operations, improve CX and prepare for scale.

Epiq, an innovative player in the legal sector, designed the Epiq Legal Service Management framework, integrating intelligent automation technology. Utilizing the Agentic Process Automation System, they deployed 127 automations, completing over 100K tasks, saving hours and boosting efficiency. Automated processes include eDiscovery and OCR tasks, among others.

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Customer Quote

Process automation allows my team to focus on complex tasks knowing that simple and repetitive operations are completed with precision.

Kerry Eichholz
Sr. Manager, Hosting Services, Epiq

Customer achievements.

Customer Achievements

100k+

Automated tasks completed

10k+

Hours saved

99.98%

Error free delivery rate

Develop robust end-to-end automations.

Epiq sought operational efficiency and client service improvement, addressing swivel-chair processes and repetitive tasks. They integrated intelligent automation within the Epiq Service Cloud, driving faster execution, accuracy, and scalability. Automation streamlined evidence intake, eDiscovery, and production, saving 10K+ hours annually. Epiq Access empowered clients with self-service. The result: 42% more work efficiency, elevated NPS scores, and enhanced client experience. Epiq's holistic approach revolutionizes legal services.

Processes automated.

SFTP media intake (Secure File Transfer Protocol)
eDiscovery processing
eDiscovery production

OCR (Optical Character Recognition)
eDiscovery project lifecycle management(creation, deletion, archiving)

Automation to improve NPS scores.

In 2022, Epiq implemented 20 new automations. In 2023 they aim to surpass that count, focusing on robust end-to-end processes within Epiq Service Cloud workflows. Client-centric self-service automations in Epiq Access will also be enhanced for streamlined client interactions.

Customer Quote

Automation has removed repetitive tasks, reduced errors and rework, decreased time to deliver, freeing us up to take on new workflows.

Russell Lindsay
Sr. Express Services Specialist, Epiq