Customer Quote

Process automation allows my team to focus on complex tasks knowing that simple and repetitive operations are completed with precision.

Kerry Eichholz
Sr. Manager, Hosting Services, Epiq

Customer achievements.

Customer Achievements


Automated tasks completed


Hours saved


Error free delivery rate

Develop robust end-to-end automations.

Epiq sought operational efficiency and client service improvement, addressing swivel-chair processes and repetitive tasks. They integrated intelligent automation within the Epiq Service Cloud, driving faster execution, accuracy, and scalability. Automation streamlined evidence intake, eDiscovery, and production, saving 10K+ hours annually. Epiq Access empowered clients with self-service. The result: 42% more work efficiency, elevated NPS scores, and enhanced client experience. Epiq's holistic approach revolutionizes legal services.

Processes automated.

  • SFTP media intake (Secure File Transfer Protocol)
  • eDiscovery processing
  • eDiscovery production
  • OCR (Optical Character Recognition)
  • eDiscovery project lifecycle management(creation, deletion, archiving)

Customer overview.

Epiq, a global ALSP, simplifies legal and business tasks for professionals with efficiency and clarity.

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