Customer Quote

Process automation allows my team to focus on complex tasks knowing that simple and repetitive operations are completed with precision.

Kerry Eichholz
Sr. Manager, Hosting Services, Epiq

Customer achievements.

Customer Achievements


Automated tasks completed


Hours Saved


Error free delivery rate


Decrease in turnaround time


More work efficiency

Develop robust end-to-end automations.

Epiq serves clients through their Epiq Service Cloud—the client-centered working environment used to execute their portfolio of services, add a layer of improved security, and provide access to legal business intelligence. Before automation and the Epiq Service Cloud, workflows required several hand-offs between humans and disparate systems and applications. Acknowledging that their ability to scale quickly was finite and couldn’t be accomplished by only adding headcount, Epiq deployed automations with the Epiq Service Cloud to increase efficiency, scale business, and remove redundant tasks from employees’ plates. And with the vision and sponsorship from executives, the company was able to drive significantly better outcomes for clients.

For example, once evidentiary data is collected, it is now uploaded into the Epiq Service Cloud as part of the evidence intake process. An automation then tracks it through the chain of custody, extracts it, and stages it for processing. Later, another automation processes the data in an application before the final automation performs validations against instructions, parses the data, and engages an application to execute eDiscovery production.

Processes automated.

  • SFTP media intake (Secure File Transfer Protocol)
  • eDiscovery processing
  • eDiscovery production
  • OCR (Optical Character Recognition)
  • eDiscovery project lifecycle management(creation, deletion, archiving)

Customer overview.

Epiq is the world’s largest Alternative Legal Services Provider (ALSP), taking on large-scale, complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Epiq streamlines the administration of legal and business operations, class action and mass tort, eDiscovery, regulatory and bankruptcy matters, and more.

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