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How BPM-D Used FortressIQ to Optimize Client Processes
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A management consultancy with business units in the UK, US, and India was having trouble with a slow invoicing process, which led to delays in getting paid by customers. The client engaged BPM-D® to dig into the invoicing portion of their Order-to-Cash (O2C) process. By utilizing their Rapid Process Improvement (RPI) approach and FortressIQ Process Intelligence, BPM-D quickly uncovered and resolved process inconsistencies, which reduced process times by 24%.
Highlight of the improvement
Delays in O2C process directly impacted cash flow
Granular visiblity via Process Intelligence
Client reduced process times by 24%