A management consultancy with business units in the UK, US, and India was having trouble with a slow invoicing process, which led to delays in getting paid by customers. The client engaged BPM-D® to dig into the invoicing portion of their Order-to-Cash (O2C) process. By utilizing their Rapid Process Improvement (RPI) approach and FortressIQ Process Intelligence, BPM-D quickly uncovered and resolved process inconsistencies, which reduced process times by 24%.