Automation AI
AI-POWERED INTELLIGENT AUTOMATION
Transform Legacy Insurance Processes Use AI-powered, intelligent automation to boost insurance claims velocity, increase price transparency, and deliver exceptional customer experience
Manual, document-intensive processes and legacy systems are the status quo in insurance processing today, tying up resources and creating poor customer experiences.
IQ Bot enables deep transformation of insurance processing by increasing automation rates and enabling end-to-end automation across the industry from underwriting to claims management to policyholder service.
How? As the leading AI solution for insurance processing, IQ Bot combines best-in-class AI technologies in computer vision, natural language processing (NLP) and machine learning (ML). IQ Bot is capable of processing highly unstructured insurance processing data from documents and emails.
Increase
Efficiency
Improve processing efficiencies with minimum change.
Increase customer
satisfaction
Drive credibility with faster service delivery and decreased touchpoints
Streamline claims
handling
IQ Bot rapidly extracts critical data to pass on to the insurer for faster processing.
WHY IQ BOT FOR INSURANCE PROCESSING
IQ Bot brings the most advanced AI skill set to revolutionize insurance processing
- Unsupervised learning for 10x faster set up
- Integrated with RPA for end-to-end automation
- Intelligent document classification to eliminate manual data sorting
- Machine learning for powerful accurate data extraction and reduced touchpoints
- Extraction in 190 languages for automated insurance processing worldwide
HOW CAN IQ BOT HELP?
Choose from countless opportunities to automate in insurance processing use cases
Claims management
Document ingestion and aggregation
IQ Bot uses AI for document extraction to intelligently identify and classify relevant data from documents such as claim intake, loss notification and loss estimates. Once extracted, IQ Bot can pass data to RPA bots for further automated processing.
Underwriting
Risk Analysis
IQ Bot streamlines the intake of documents for risk management.
Fraud Detection
Extracted claims information can be passed to trained AI models, that work alongside adjusters. These models triage and identify high-risk claims in real-time to speed up the process for faster resolution.
Policyholder service
Policyholder Billing
IQ Bot, working together with RPA, can automate payment processing for policies.
Customer Support
IQ Bot integrates with chat bots to provide instant customer service help, eliminating queues and increasing customer satisfaction. It helps aggregate data across multiple databases and legacy systems for a rapid ticket resolution.
"Our key objective, when we embarked on the robotics journey, was to free up our team members from routine, repetitive activities."
— Lori Pedersen Manager in IT Global PMO Hitachi Vantara
