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According to SSON’s 2020 survey, less than half of global SSO/GBS practitioners have implemented Robotic Process Automation (RPA). However, only 10% are not doing anything about RPA, with the remainder about to start. This indicates a turning point in RPA adoption as Shared Services executives recognize intelligent automation (IA) as a critical factor to supporting and driving the enterprise’s digital agenda.
In SSON’s new APAC Trends Report 2020: The Year RPA Becomes Part of Enterprise DNA, you’ll find:
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