Aisera delivers a horizontal agentic AI platform and attributes its recognition two specific areas of focus:
Employee Self-service: Aisera delivers self-service through conversational AI that understands user intent without relying on predefined flows or logic. By grounding responses in enterprise data, employees get instant, accurate answers and actions across IT, HR, facilities, customer support, and other domains – reducing ticket, queries and incident volumes, cutting costs, and improving employee productivity and satisfaction.
Purpose-built Agents: Aisera’s domain-specific AI agents, such as those for IT-specific tasks and processes, bring deep expertise in IT, aligning closely with ITSM processes and best practices. They’re designed to understand the unique context of IT services and operations, ensuring that automation and support are accurate, reliable, and tailored to enterprise needs.
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Delivering real-world business value
84%
Ticket auto-resolution rate
78%
Improved satisfaction
55%
Improved agent productivity
63%
Reduced operational costs
Elevate every experience. Exceed every expectation.
With agentic AI.
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Gartner, Magic Quadrant for Artificial Intelligence Applications in IT Service Management, By Chris Matchett, Rich Doheny, Ankita Hundal, September 2, 2025.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Aisera.
