Product and Services Specific Terms

Process Discovery (FortressIQ)

The following terms apply to AAI's Process Discovery and are governed by and supplement the terms and conditions of AAI's Cloud Automation Agreement, available at cloud automation agreement, or such other cloud agreement negotiated between AAI and Customer (the “Agreement”). Terms capitalized but not defined herein shall have the meanings given to them in the Agreement.

“Authorized User” means each of the individuals (including employees, officers, directors, partners, agents, consultants, and advisors of Customer) authorized in writing, or through the security designation, to Use the SaaS Services by or on behalf of Customer pursuant to Section 1.1 below.

“Credit” means data collected for a period of one (1) Active Day from one (1) Observer. “Active Day” means any day (midnight to midnight UTC) during which an Observer collects a meaningful level of process data, including business days, non-business days and holidays; one (1) Credit is debited for any Active Day in which 200 or more events are collected. If there are days where there are less than 200 events collected, such day is not considered an Active Day. Customer shall have the number of Credits stated in the Order Form. Credits must be used within the then-existing subscription term and, if unused, shall expire at the end of such subscription term. Processing and analysis of collected data is included with each Credit. Once a Credit is used, data collection on the machine is complete. If additional data collection on the machine is desired, new Credits will apply.

“Documentation” means any manuals, instructions or other documents or materials that AAI makes generally available with the SaaS Services.

“Observer” means the unique combination of machine and username.

“Permitted Use” means the parameters for the number of machines on which the Software Sensor and PEG are installed, and the number of Credits analyzed by the SaaS Software, as described in the Order Form. The Permitted Use parameters help ensure a sufficient variety and quantity of data is processed by the SaaS Software to allow the SaaS Software to perform its tasks.

“Privacy Enhanced Gateway (PEG)” means an AAI on-premises appliance that resides on Customer's internal systems which redacts sensitive data that's included in video frames collected by the AAI desktop sensor. This redaction occurs within Customer's own Virtual Private Cloud (VPC) before the redacted data is forwarded to the SaaS Software.

“SaaS Services” means, collectively, AAI's Process Discovery software-as-a-service applications, including SaaS Software, Software Sensor and PEG (as applicable) as described in the Documentation and subscribed to under an Order Form.

“SaaS Software” means the Process Discovery software-as-a-service which AAI provides to Customer, as described in the Order Form.

“Software Sensor” means the AAI on-premises, distributed software program (or bot) installed by Customer on machines in the Territory used by Customer personnel whose work-flow tasks will be assessed by the SaaS Software as described in the Order Form. The Software Sensor does not require interaction with Authorized Users to perform its tasks.

“Territory” is defined in the Order Form.

“Use” means to take any action or perform any operation or set of operations that the SaaS Services are capable of taking or performing, on any data, information or other content, including to collect, access, receive, input, upload, download, record, reproduce, store, organize, compile, combine, log, catalog, cross-reference, manage, maintain, process, retrieve, output, consult, perform, display, disseminate, transmit, submit, post, transfer, disclose or otherwise provide or make available, or block, erase or destroy. “Using” and “Used” have correlative meanings.

• 1.

  Access and Use.

  • 1.1

    Access and Use.

    • (a)

      Software Sensor and PEG. Subject to the terms and conditions of this Agreement, AAI grants Customer a non-exclusive and non-transferable (except pursuant to assignment), license to, and to permit its Authorized Users to, reproduce and install the Software Sensor and PEG, on multiple machines in the Territory under the control of Customer, solely in accordance with the Permitted Use and Documentation. AAI shall deliver the Software Sensor and PEG to Customer electronically promptly following the Effective Date. Subject to this Agreement, Customer or its Authorized Users may make one (1) back-up archival copy of the Software Sensor and PEG for each installation. Customer may activate its back-up copy only in the event that the primary instance is unavailable, and only for the duration of such unavailability.

    • (b)

      SaaS Software. Subject to the terms and conditions of this Agreement, AAI shall provide to Customer and its Authorized Users access to and Use of the SaaS Software on a non-exclusive and non-transferable (except pursuant to assignment) basis, solely in accordance with the Documentation.

  • 1.2

    Use of PEG. Customer shall be responsible for the setup and operation of PEG, with assistance from AAI as requested, and shall make determinations as to the types of Customer Confidential Information and Customer Data (collectively, for purposes of this section, “Sensitive Information”) to be irreversibly masked using PEG. Customer shall use best efforts, utilizing PEG, to irreversibly mask Sensitive Information so that it is not sent to AAI's cloud environment.

A+ Tokens Terms & Conditions

Last Modified: January 2021

Automation Anywhere, Inc. (“AAI”) A+ Tokens are pre-paid tokens that customers can use to redeem against a published set of individual A+ Accelerators. Each A+ Accelerator is a fixed, outcome-based offering that can be consumed at any point along the customer’s digital automation journey. They are not a time & materials-based services engagement. All A+ Accelerator packages shall be subject to a dually executed Master Services Agreement or other acceptable governing agreement, such as an AAI On-Premise License Agreement or Cloud Automation Agreement (a “Governing Agreement”)

Validity

• The subscription term for the A+ Tokens starts on the Order Start Date and ends on the Order End Date as per the applicable Order Form.
• Any unused tokens will expire at the end of the subscription term and cannot be refunded or carried forward.

Redeeming A+ Tokens:

• A+ Tokens are non-refundable and cannot be redeemed for any product licenses or services offering that is outside of the A+ Accelerator catalog.
• A+ Accelerators can be requested through the AAI customer success manager or the account manager.
• A+ Accelerators can be consumed at any point during the subscription term but can only be consumed one at a time per customer.
• A+ Accelerators are subject to geographic availability and are currently available in English.
• AAI will be periodically expanding the A+ Accelerator catalog (library) and reserves the right to modify the individual A+ Accelerator at its sole discretion.

Delivery of A+ Accelerators:

• A+ Accelerators will be delivered remotely.
• A+ Accelerators will be delivered during normal business hours, which is Monday-Friday between 9:00 AM and 5:00 PM in a time zone local to the customer, subject to geographic availability. Weekends and holidays are not included in normal business hours.
• There is no intellectual property transfer when delivering accelerators given that they are advisory in nature. Each party shall retain all rights to their own intellectual property.
• All data privacy policies shall be subject to the appropriate Governing Agreement.

A+ Token Balance:

• Customer is responsible for managing the balance on their A+ Tokens and can reach out to the customer success manager for balance status.
• Customer can purchase additional A+ Tokens at any time during their subscription term following the same approach as buying licenses from AAI.

A+ Accelerators

Last Modified: August 2022

Automation Anywhere, Inc. (“AAI”) A+ Accelerators are fixed, outcome-based offerings that can be consumed at any point along the customer’s digital automation journey. They are not a time & materials-based services engagement. All A+ Accelerator packages shall be subject to a dually executed Master Services Agreement or other acceptable governing agreement, such as an AAI On-Premise License Agreement or Cloud Automation Agreement (a “Governing Agreement”).

For additional information regarding the A+ Accelerator packages being purchased, please refer to our current catalog: a-plus-accelerators-catalog.pdf

Restricted User Terms for AAI Citizen Developer Licenses

The following terms apply to AAI's Citizen Developer licenses and are governed by and supplement the terms and conditions of the applicable governing agreement between AAI and Customer; AAI's Cloud Automation Agreement for AAI’s cloud services, available at cloud automation agreement, or AAI’s On-Premise Software License Agreement, available at on-premise software license agreement, or such other agreement negotiated between AAI and Customer (the “Agreement”). Terms capitalized but not defined herein shall have the meanings given to them in the Agreement.

License Grant

• Each Citizen Developer license shall be limited in use and licensed to a single, named user only. A single licensed named user may only be assigned to and access a single control room at one time.

Use Restriction

• Customers purchasing Citizen Developer license(s) from AAI are restricted from using a Citizen Developer license to access the following packages, features, and related functions – (1) Advanced Packages, (2) Enterprise Packages, (3) Custom Packages & (4) Other Advanced Features.

Restriction implementation

• Access to (1) Advanced Packages, (2) Enterprise Packages, & (3) Custom Packages shall be restricted by Customer’s Center Of Excellence admin user using the Role-Based Access Control feature for package management.

• (1)

  Advanced Packages:

  #	Package Name	Package Description
  1	Active Directory	The Active Directory package allows an Admin user to automate various operations related to Active Directory such as managing users, groups, organizational units, computers, and LDAP.
  2	Bot Migration	The Bot Migration package allows a user to migrate a v10 or v11 bot to Automation 360 format. It also allows the user to convert a v10, v11, or Automation 360 bot that uses IE to Edge with IE mode.
  3	DLL	The DLL package allows a user to automate running any function from the referenced DLL file.
  4	Document Extraction	The Document Extraction package allows a user to automate processing of documents by means of extracting data from the document and downloading it to a specific location.
  5	Google DocAI	The Google DocAI package allows a user to automate document extraction using the Google Document AI capabilities.
  6	IQ Bot	The IQ Bot package allows a user to automate uploading and downloading of documents to/from the IQ Bot Server.
  7	JavaScript	The JavaScript package allows a user to automate running any function from the JavaScript text or file.
  8	JSON	The JSON package allows a user to automate extracting the required information from the JSON text or file.
  9	Ping	The Ping package allows a user to automate pinging a machine in the network to verify if it is running or not. This package is available in the form of a condition within the If package.
  10	Python Script	The Python Script package allows a user to automate executing a Python function or script.
  11	REST Web Service	The REST Web Service package allows a user to automate sending a request using different methods of the REST APIs and receiving their response.
  12	SNMP	The SNMP package allows a user to automate network management tasks such as monitoring network devices that are configured with SNMP agent.
  13	SOAP Web Service	The SOAP Web Service package allows a user to automate accessing and exchanging information between two systems or applications in XML format.
  14	VBScript	The VBScript package allows a user to automate executing a function or script from the text or VBScript file.
  15	Workload	The Workload package allows a user to insert work items in a queue for workload automation.
  16	XML	The XML package allows a user to automate processing of XML data from the XML document.

• (2)

  Enterprise App Packages:

  • Salesforce - the Salesforce package allows user to automate processes in Salesforce application using the Lightning Platform APIs
  • SAP BAPI - the SAP BAPI package allows user to automate processes in SAP application using the SAP Business APIs
  • Genesys - the Genesys package allows user to automate common onboarding and updating tasks in Genesys application
  • ServiceNow - the ServiceNow package allows user to automate processes in ServiceNow application and perform actions on record, attachment and event triggers using the ServiceNow APIs
  • Apigee - the Apigee package allows user to connect to Apigee instance and execute integrations
• (3)

  Custom Packages: All custom packages from the Bot Store or packages created by a Center Of Excellence are restricted from use by the Citizen Developer licenses.

• (4)

  Restricted Advanced Features – the following advanced features may not be used or accessed using a Citizen Developer license:

  • Control Room (CR) APIs - The Control Room APIs allow users to automate the management of users, roles, credentials, tasks, devices, schedules etc. by calling the respective API endpoints of Control Room; the Control Room API feature is to be restricted by the Control Room admin user via restricting user permissions.
  • Device Pools - The Device Pools allow users to create logical grouping of devices or similar unattended Bot Runner machines on which they can run their workload management automations or scheduled unattended automations; Device Pool management feature is to be restricted by the Control Room admin user via restricting user permissions.
  • AISense Recorder - Recording using AISense allows users to automate tasks on applications that are accessed remotely in a Citrix environment.
  • Global values - The Global values allow an Admin user to create and set global value variables with a default value which can be used across all the bots or can be overwritten by individual users.