THE WHOLE STORY
Symantec started their RPA journey slowly by going with medium priority processes that would deliver the highest ROI. Establishing the right foundation, with the right infrastructure was very important. Symantec set up the governance and center of excellence up front, streamlined criteria for processes selection, and enabled different verticals—including sales, marketing, and IT—to easily build bots with one hour of training.
Symantec selected Automation Anywhere as their automation partner due to their platform’s user-friendliness, system agnosticism and their enterprise-grade security grade. Automation Anywhere RPA and AI- powered IQ Bot were deployed to automate their order management process. With incoming orders from different systems RPA was key in filling 17 holes with 40 bots working around the clock to analyze, edit, or book orders. RPA bots played an integral role in sending notifications back to the customers informing them their orders were processed.
Symantec leveraged automation to streamline many of their new processes and were able to quickly experience the value of each of the bots they deployed to each business unit in key performance areas.
“We looked at a lot of competitors in the RPA space. Automation Anywhere was just the right balance for us in terms of cost, return on investment, and engaged staffthat was really interested in the business and our overall relationships. Automation Anywhere also provided a top-tier benchmark with relevant customer references.”
— Ravi Konda, Sr. Manager, IT Automation, Symantec