Chelsea and Westminster Hospital NHS Foundation Trust Launches Automation Centre of Excellence with Automation Anywhere

Automation Anywhere®, the leader in Robotic Process Automation (RPA), today announced that Chelsea and Westminster Hospital NHS Foundation Trust, which has around 6,000 staff caring for nearly one million people, is launching a Centre of Excellence (CoE) for the use of RPA technology in the Trust’s corporate services section.

Automation Anywhere will support the Trust, which is made up of the Chelsea and Westminster Hospital and the West Middlesex University Hospital, to become a model of RPA best practice which has the potential to be rolled out to other NHS Trusts across the country. RPA will be used to centralise automated activities across the business to achieve efficiency and productivity gains in back office activities by automating high volume repetitive tasks to support staff in finance, human resources, procurement and informatics.

Automation Anywhere’s Enterprise Platform was chosen based on its capability to operate accurately and consistently in an NHS environment with no room for error, its overall scalability, and its flexibility to be implemented across a wide range of NHS Trusts in the future. Together with the NHS, Automation Anywhere shares the core value of driving efficiencies across the organisation, so that staff can focus on the tasks that matter; in this case, providing world-class, patient-centred care. A successful pilot has automated an initial set of processes across the finance department, improving speed, efficiency, and turnaround time to reduce costs and free up resources to concentrate on priority matters, such as patient care.

“We strive to improve the quality of care and patient experience through the most efficient use of our resources. Investment in technical excellence, like RPA, will help us make our corporate services more productive and efficient, enabling the Trust to provide the highest standard of patient care and offer the best value for money for the tax-payer.” said – Sandra Easton, Chief Financial Officer, Chelsea and Westminster Hospital NHS Foundation Trust. “The implementation of the new Centre of Excellence enables us to deploy our workforce on tasks of greater value. However, we have no plans to reduce employee numbers.”

“We are pleased to be supporting Chelsea and Westminster Hospital NHS Foundation Trust by providing technologies that can help automate repetitive, time consuming tasks and create opportunities for their employees to collaborate on critical tasks that matter, such as providing clinical and non-clinical staff with the support needed to deliver high-quality, patient centred care.” – Heather Bentley, Head of Customer Success Europe, Automation Anywhere

About Chelsea and Westminster Hospital NHS Foundation Trust

It is one of the best performing Trusts in the country. It employees around 6,000 staff and has recently been rated as 'Good' by the Care Quality Commission (CQC), and Outstanding for use of resources by NHS Improvement.

The Trust operates two hospitals, one in central London, the Chelsea and Westminster hospital, and one in Isleworth West London, the West Middlesex University Hospital.

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