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Industry’s only web-based, cloud-native RPA platform was positioned as a Customers’ Choice

Automation Anywhere, Inc. a global leader in Robotic Process Automation (RPA), today announced that it was named a Customers’ Choice in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Robotics Process Automation. Automation Anywhere is the industry’s only web-based, cloud-native intelligent automation platform. Gartner defines “RPA as tools that perform "if, then, else" statements on structured data, typically using a combination of user interface (UI) interactions or by connecting to APIs to drive client servers, mainframes or HTML code. An RPA tool operates by mapping a process in the RPA tool language for the software "robot" to follow, with runtime allocated to execute the script by a control dashboard.”

The Gartner Peer Insights Customers' Choice distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Automation Anywhere is one of only three qualifying vendors in the RPA market to have met all requirements and be acknowledged as a Customers’ Choice for RPA.

Gartner also named Automation Anywhere a Leader in the July 2020 Magic Quadrant for Robotic Process Automation and positioned the Company furthest for completeness of vision within the Leaders quadrant this year.

Automation Anywhere has achieved significant innovation over the last year, which includes launching its award-winning RPA platform, Enterprise A2019 as well as introducing AARI (Automation Anywhere Robotic Interface)  – a smart digital assistant designed for a new era of work that brings consumer experiences to the enterprise. AARI also makes it easy for anyone within an organization to automate day-to-day business tasks, connecting people and processes across the entire organization.

Additionally, the company unveiled the world’s first integrated process discovery solution, Process Discovery, and the first RPA-as-a-Service solution.

“We believe this recognition highlights our steadfast commitment to advancing intelligent automation -  providing customers with industry-leading AI and cloud offerings, while at the same time unleashing human potential to drive companies forward,” said Prince Kohli, Chief Technology Officer of Automation Anywhere. “It is an honor to be recognized as a Gartner Peer Insights Customers’ Choice. As we progress in this new future of work, we remain vigilant in the kind of innovation that ensures business resiliency for our customers and the broader community.”

To download the report, please visit: https://www.automationanywhere.com/lp/gartner-voice-of-customer

About Gartner Peer Insights:

Gartner Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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