Forty percent of large enterprises will adopt AI-augmented automation by 2023, driving productivity in IT departments and improving scalability. By implementing IT process automation, enterprises can reduce costs and improve efficiency by letting their digital workforce handle routine tasks and improve communication.
Knowing which tasks you should automate is the first step in determining the best tools for the job to get the most value out of your automation efforts. Ensure that all stakeholders, including managers, staff, customers, and suppliers, understand the objectives and benefits of the project.
Done right, automating IT tasks such as software testing, server provisioning, application monitoring, and incident response can help IT teams resolve issues faster and improve service quality. Read further to find out how you can implement it successfully.
Follow the steps
There are many ways to implement process automation, but hardware and software are the most common. Here are some of the steps you can follow:
1. List the processes that you want to automate
Identify the tasks and operations that will benefit most from automation. Using metrics or KPIs can help you determine the best candidates. For example, a time-consuming process requiring frequent communication between employees is a good choice.
2. Determine the requirements for each process
For each process you have listed, you should know what tools are required to automate it. That includes hardware, software, data, and permissions. You will also need to consider who will use the automation and how they will interact with it.
For instance, if you are automating a process that requires input from multiple employees, you will need to consider how they will submit their data.
3. Choose the right tools
There are many different types of software and hardware available, so do your research to find the best fit for your company. Some factors to consider include:
- Ease of use: Your team members and employees should be able to use IT process automation without extensive training.
- Flexibility: Your digital workforce should be able to adapt as your business changes.
- Compatibility: Ensure that the automation platform will work with your existing software and hardware.
- Cost: Automation comes at different prices, so consider your budget when choosing tools.
4. Set it up
This step varies depending on the hardware and software you choose. Follow the instructions provided by the manufacturer to set them up and configure them. If you are using multiple tools, ensure that they are compatible with each other. In addition, you will need to create any necessary data inputs, such as forms or templates.
5. Test the automation
Before using the automation in a live environment, test all data inputs and outputs and any rules or alerts you have set up. It will help ensure that the automation is working as expected and avoid disruptions to your business.
6. Implement it
Train your employees on how to use automation and provide support as needed. As with any new system, there may be some bumps along the way, but process automation can significantly improve efficiency and productivity in your business.
7. Monitor and optimize
You may need to adjust as your business changes or as you get employee feedback. Regularly review the automation to ensure that it is still meeting your needs.
Make it happen
When it comes to IT process automation, there are many factors to consider; however, careful planning and execution and taking the time to plan and choose the right tools can positively impact your business.