Upcoming Webinar

Why human-in-the-loop models are essential for scaling AI in IT support

Service desk teams are under pressure to resolve more tickets with limited resources. A human-in-the-loop model combines AI agents with service desk expertise to improve resolution accuracy, increase auto-resolution rates, and scale IT support more efficiently.

Join Aisera, now part of Automation Anywhere, for Episode 2 of our 5-part webinar series, The IT Leader’s Guide to Autonomous IT, on March 31 to learn how IT leaders can operationalize agentic AI across ITSM and move from experimentation to real outcomes.

* Episode 2 – Human-in-the-Loop: The Key to Improving AI Resolution Accuracy

• March 31st, 9:00 AM PT featuring Rahul Guha, Bhushan Jadhav, Joanna Swartwood
• Service desk teams face rising ticket volumes with limited headcount. AI agents resolve most routine issues, reducing the need for human intervention and allowing agents to focus on complex scenarios. Discover how a human-in-the-loop model provides tribal knowledge and context to AI systems, improving resolution accuracy, increasing auto-resolution rates, and enhancing overall service desk efficiency.

Stay tuned for upcoming episodes covering:

* Episode 3 - Behind the Scenes: What Powers Agentic Service Management

• April 14th, 9:00 AM PT featuring Rahul Guha, Tyler, Joanna Swartwood
• In this session, we’ll explore the technology that powers agentic service management—from domain-specific AI agents and hyperflows to enterprise integrations and knowledge grounding. Learn how Aisera’s platform enables AI agents to understand intent, take action across systems, and continuously improve resolution outcomes.

* Episode 4 – Measuring the Impact of Agentic Service Management

• April 23rd, 9:00 AM PT featuring Rahul Guha, Bhushan Jadhav, Joanna Swartwood
• As automation and AI transform service operations, leaders need visibility into real outcomes. Learn how advanced analytics and insights help CIOs measure progress, optimize operations, and guide their Autonomous IT strategy.

* Episode 5 - Securing and Scaling the Agentic Service Management at Enterprise Scale

• April 30th, 9:00 AM PT featuring Rahul Guha, Bhushan Jadhav, Joanna Swartwood
• As organizations move toward Autonomous IT, governance and reliability become critical. Learn how enterprises implement agentic service management safely using security guardrails, governance frameworks, and automated testing to prevent AI agent drift. Discover how Aisera ensures AI agents behave predictably, resolve issues correctly, and operate safely at enterprise scale.

Throughout the series, see how Aisera delivers across every critical capability - helping IT teams move beyond automation to enterprise-grade autonomy.

Missed Episode 1? Be sure to check out, Solving the Seat Dilemma for CIOs with 84% Auto-Resolution: Introducing Aisera by Automation Anywhere.