Upcoming Webinar

Solving the Seat Dilemma for CIOs with 84% Auto-Resolution: Introducing Aisera by Automation Anywhere

Aisera, now part of Automation Anywhere, delivers AI agents that resolve up to 80% of employee requests instantly—before a ticket is even created. By reducing reliance on seat-based ITSM models, organizations can lower service desk costs and redirect budgets toward more strategic AI initiatives. It’s why Aisera is ranked #1 for End-User Self-Service use cases in Gartner’s Critical Capabilities for AI Applications in ITSM.

Join Episode 1 of our 5-part webinar series, The IT Leader’s Guide to Autonomous IT, on March 19 to learn how IT leaders can operationalize agentic AI across ITSM and move from experimentation to real outcomes.

* Episode 1 – Solving the Seat Dilemma for CIOs with 84% Auto-Resolution: Introducing Aisera by Automation Anywhere

• March 19th, 9:00 AM PT featuring Rahul Guha, Bhushan Jadhav, Joanna Swartwood
• CIOs are trapped in a seat-based SaaS model where more tickets, users, and growth drive higher costs. In this session, learn how Aisera by Automation Anywhere helps CIOs break this cycle with AI agents that autonomously resolve employee requests. By resolving routine issues before tickets are created, organizations can achieve over 80% auto-resolution, reduce service desk costs by as much as 70%, and improve employee productivity and experience.

Stay tuned for upcoming episodes covering:

* Episode 2 – Human-in-the-Loop: The Key to Improving AI Resolution Accuracy

• March 31st, 9:00 AM PT featuring Rahul Guha, Bhushan Jadhav, Joanna Swartwood
• Service desk teams face rising ticket volumes with limited headcount. AI agents resolve most routine issues, reducing the need for human intervention and allowing agents to focus on complex scenarios. Discover how a human-in-the-loop model provides tribal knowledge and context to AI systems, improving resolution accuracy, increasing auto-resolution rates, and enhancing overall service desk efficiency.

* Episode 3 - Behind the Scenes: What Powers Agentic Service Management

• April 13th, 9:00 AM PT featuring Rahul Guha, Tyler, Joanna Swartwood
• In this session, we’ll explore the technology that powers agentic service management—from domain-specific AI agents and hyperflows to enterprise integrations and knowledge grounding. Learn how Aisera’s platform enables AI agents to understand intent, take action across systems, and continuously improve resolution outcomes.

* Episode 4 – Measuring the Impact of Agentic Service Management

• April 28th, 9:00 AM PT featuring Rahul Guha, Bhushan Jadhav, Joanna Swartwood
• As automation and AI transform service operations, leaders need visibility into real outcomes. Learn how advanced analytics and insights help CIOs measure progress, optimize operations, and guide their Autonomous IT strategy.

* Episode 5 - Securing and Scaling the Agentic Service Management at Enterprise Scale

• May 12th, 9:00 AM PT featuring Rahul Guha, Bhushan Jadhav, Joanna Swartwood
• As organizations move toward Autonomous IT, governance and reliability become critical. Learn how enterprises implement agentic service management safely using security guardrails, governance frameworks, and automated testing to prevent AI agent drift. Discover how Aisera ensures AI agents behave predictably, resolve issues correctly, and operate safely at enterprise scale.

Throughout the series, see how Aisera delivers across every critical capability - helping IT teams move beyond automation to enterprise-grade autonomy.