Burnout causes disruptive behavior, increased medical errors and risk of malpractice, substance abuse, lower patient satisfaction scores, and longer patient recovery.
The automation + generative AI solution.
- Automation powered by generative AI quickly and accurately categorizes and prioritizes incoming patient messages by urgency and severity.
- Physicians leverage generative AI to generate personalized responses with the information gathered by automation from the patient, EHR, as well as other back-end systems.
- All communications are then uploaded and stored in providers’ systems of record per compliance mandates.
Less burnout and better patient outcomes with automation and generative AI.
increase in physician productivity
physician burnout and over-extended work hours
medical staff retention
patient health outcomes through faster, more accurate responses
See how automation and generative AI streamline responding to patient messages, delivering 60% faster turnaround.
Reduce handling time from 16 min to just six min with automation and generative AI.
Patient sends online message.
Received by secure EHR patient portal.
Document Automation applied to process attached documents.
Automation logs into data stores.
Generative AI understands and synthesizes context.
C O N T E X T
- New / worsening symptoms
- Request for information
- Inquiry about account
- Discussion of status
- Specialist/service request
- Appointment change
- Submission of documents
- Request for old records
- Additional scenarios
- Send to emergency department
- See the next day
- Order lab / scan
- Order medication
- Refer to other resource
Physician reviews and responds using Automation Co-Pilot embedded in EHR.