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Intelligent Automation not only improved our global operations but also enabled our people and processes across our enterprise.

VP, Vendor Management/Strategic Sourcing

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Automations globally

Overcoming operational bottlenecks through automation and AI.

The toy and entertainment company, a leading manufacturing company, faced some troubling bottlenecks. Its strategy to drive faster business output was being challenged by its limited technology. As a result, its employees, including highly skilled toy engineers, were bogged down with administrative data entry work. Not only time-consuming, these tedious, manual tasks were prone to human errors, led to delays, and caused countless inefficiencies.

Partnered with an automation-savvy company, leadership was open to trying it, yet individual departments hesitated, fearing job losses and potential challenges in meeting audit controls.

The company also had 900+ tools and needed an automation partner to help seamlessly integrate automation solutions into its daily practices without bringing manufacturing to a grinding halt.

The enterprise partnered with Automation Anywhere to leverage its AI-powered assistant, Automation Co-Pilot, and its API capabilities. Leadership earned buy-in from key influencers within the company and narrowed in on its first use cases in its Hong Kong location, focusing first on HR reporting, finance budgeting, procure-to-pay, order-to-cash, and auditing.

Within 12 weeks, the company had created its automation team, comprising business analysts, automation specialists, and process engineers, and focused on standardizing an agile automation process. The experiment was a great success, and the company began crowdsourcing ideas through a word-of-mouth roadshow, creating broader buy-in and scaling globally.

The toy conglomerate automated 68 global processes using automation fueled by responsible AI and with humans in the loop. The Automation Co-Pilot solution for tooling management involved 115 OEM vendors and automated 2,000+ orders, saving 11,000 hours annually. Integration with tools like DocuSign enabled a shift to a paperless and automated documentation system. Currently, the company processes 2.8 million transactions, achieving a 90% reduction in processing time and saving over $13 million, all while minimizing errors and customer complaints.

Processes automated.

  • Global customer service functions
  • Supply chain processes
  • Order-to-cash processes
  • IT helpdesk tasks
  • Procure-to-pay functions

Customer overview.

A 100-year-old conglomerate known for creating and manufacturing iconic games, toys, and entertainment products globally.

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