Customer Quote

We achieved a direct saving of 15,000 hours since the launch of our first bot in March 2020.

Sonny Yuan
Robotic Process Automation (RPA) Lead

Customer achievements.

Customer Achievements


Hours saved/year


Appraisal hours saved/year


Cancer referral hours saved/ year


NIVS hours saved in 2 months

Unveiling NHS's automation journey to 7,000 hours saved.

Striving to provide innovative healthcare for its local communities and 1.5 million patient engagements, Newcastle Hospital's staff was exhausted by the years of strain brought on by the pandemic. The company wanted to improve the work-life balance of their employees, while still maintaining a high level of care.

Partnering with Automation Anywhere, NHS targeted highly repetitive tasks within Human Resources. After the pilot saved 4,000 hours per year, the company scaled automating document processing across multiple departments, saving an extraordinary 7,000 hours per year and giving staff two full days to prioritize patient care.

Processes automated.

  • Staff Appraisal Updating
  • National Vaccination & Immunization Record Updates
  • Patient Referrals DNA Registration
  • Cancer Referrals Creation
  • Competency Records Updating
  • Employee Hiring & Termination Tasks
  • Finance Code Updating

Customer overview.

Newcastle-upon-Tyne Hospitals NHS Foundation Trust is one of the largest teaching trusts and medical service providers in the UK.

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