The Newcastle upon Tyne Hospitals (NHS)

Driving innovative healthcare solutions through automation.

Newcastle Hospitals was thrilled when intelligent automation saved 7000 hours, allowing for improved customer care and employee work-life balance. Using Agentic Process Automation System software and services, NHS pioneered a strategic framework of wall-to-wall automations in its Human Resources Department, Occupational Health Center, Cancer Information Center, and Appointment Booking Department.

Download case study

Customer Quote

We achieved a direct saving of 15,000 hours since the launch of our first bot in March 2020.

Sonny Yuan
Robotic Process Automation (RPA) Lead

Customer achievements.

Customer Achievements

7,000

Hours saved/year

4,000

Appraisal hours saved/year

780

Cancer referral hours saved/ year

700

NIVS hours saved in 2 months

Unveiling NHS's automation journey to 7,000 hours saved.

Striving to provide innovative healthcare for its local communities and 1.5 million patient engagements, Newcastle Hospital's staff was exhausted by the years of strain brought on by the pandemic. The company wanted to improve the work-life balance of their employees, while still maintaining a high level of care.

Partnering with Automation Anywhere, NHS targeted highly repetitive tasks within Human Resources. After the pilot saved 4,000 hours per year, the company scaled automating document processing across multiple departments, saving an extraordinary 7,000 hours per year and giving staff two full days to prioritize patient care.

Processes automated.

Staff Appraisal Updating
National Vaccination & Immunization Record Updates
Patient Referrals DNA Registration
Cancer Referrals Creation

Competency Records Updating
Employee Hiring & Termination Tasks
Finance Code Updating

The landscape of optimized local healthcare.

Newcastle Hospitals will continue to deliver automation solutions to improve the lives of its employees and patients. Their next automations will target 10,000 discharges a month as well as complex finance document automation.

Customer Quote