Konica Minolta Japan uses RPA to help minimize delays on Customer Orders
A Japanese multinational technology company that manufactures business and industrial imaging products, including multi-functional peripherals (MFPs) and printing equipment.
In March, the busiest month of the year for Konica Minolta Japan, parts for multifunction devices from overseas did not arrive on time because of COVID-19.
RPA was implemented to automate the process of extracting order data from the system and collating it with the inventory adjustment list.
The company built a system in about 10 days where a bot automatically submitted the orders to be handled without an employee having to check them manually.
decrease in processing time
of 2,460 hours per year
delays on processing
customer orders and
impact on end of fiscal year