Customer Quote

RPA empowers employees to do more meaningful work.

Marshall Couch
Intelligent Automation Consultant

Customer achievements.

Customer Achievements


Hours saved annually


Bots in production


Orgs using RPA

Empowering employees to automate builds culture of transformation.

While they were able to implement attended bots into production fairly quickly, it took about five months for the first unattended bot to be implemented, a longer process because the company chose to automate larger, more complex processes. To date, there are more than 100 attended bots and 20 unattended bots in production.

RPA was first implemented in the company’s finance groups in areas where employees were using Excel to process data. After successfully automating in finance, RPA was expanded to other departments including the supply chain group and procurement. Currently, Eastman has 120 bot creator licenses, and more than 10 groups across the organization are using automation. With bots extracting data in bulk and uploading information straight into spreadsheets and tables, employees were freed up to do more creative and higher value work.

Processes automated.

  • HR
  • Accounting
  • Procurement
  • Supply chain
  • Data processing
  • Finance processes

Customer overview.

Eastman, headquartered in Kingsport, Tennessee, is a global specialty materials company that produces innovative products and solutions such as additives, specialty chemicals and fibers found in everyday products. With 14,500 employees around the world, the company serves customers in more than 100 countries and had $10 billion in revenue in 2018.

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