One of Canada’s biggest three telecom companies saves $637,000 CAD with RPA
As one of Canada’s biggest three telecommunications companies, this brand provides world-class broadband communications services to consumers and businesses across the country.
When starting its Robotic Process Automation (RPA) program in early 2017, the company focused only on accounting services, one of the departments within finance. As employees began hearing about the benefits and successes of automation, a new challenge arose: How to respond to other departments requesting automation implementation.
CAD saved with automation
Hours saved annually
Bots in production
"We’re developing RPA on different platforms to support our teams. It’s been quite dynamic with 16 teams now using automation in finance."
Senior RPA Manager
As RPA implementation has spread across the finance department, the company has not only been able to continue integrating automation with its core platform, SAP, but have also incorporated bots with other different systems including one called Treasura, which provides information on things like exchange rates. Another platform called CSG Vantage was paired with automation to download hundreds of reports monthly. 16 teams are now using RPA company-wide.
Credit card payment clearing
SAP payment identification and reporting
Flip tool data extraction
THE WHOLE STORY
SAP continues to be the company’s main ledger and the core system of the company’s finance department. 80% of automations are based on the platform. Instead of requiring manual work by employees to issue more than 100 special billings via a Special Billing Self-Service (SBSS) portal, the invoices are now issued by bots directly in SAP. Major time savings was also achieved with bots preparing Journal Entry (JESS) Excel templates, parking, posting, and then clearing them in SAP. Having one single process allowed for better monitoring, tracking and improved controls.
In addition to SAP, bots now approve lease payments in a platform called Leasenet. A significant amount of equipment used by the company is leased and a special team is dedicated to managing this process. Using RPA, the team automated a specific payment amount threshold that did not require management approval. 90,000 leases were processed by the bots saving more than 500 hours annually.
Bots were also incorporated into account reconciliation for roaming fees. Prior to automation, the finance team had to confirm if a correct amount was charged by one of 907 international mobile carriers each time a customer used data overseas. The process was very repetitive and often error prone. With RPA, 90% of the process was automated, eliminating 2,400 of manual work while improving accuracy.
Over the years, the company inherited multiple billing platforms because of various acquisitions. For 25 corporate customers who paid using electronic funds transfer (EFT), a bot was developed to automate payment settlements. This standardized procedure reduced the risk of past-due invoices and errors, saving 360 hours of work annually, allowing associates to focus on high complex analysis.
To date, the company has 62 bots in production and saving more than CAD 637K annually with RPA.
Over the course of the next year, the company plans to move to an updated version 11 of Automation Anywhere software should one become available, as it plans to move back to virtual desktops before 2021.
Despite employee excitement surrounding bots and automation, a solid RPA culture has not been established yet. The RPA team is working with leadership to devise a solid business plan for the next few years.
"RPA helps the company execute processes faster and in a more stable manner. The lower we keep our costs, the more that trickles down to our customers."
— Senior RPA Manager
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