Boston Scientific: Automates document handling around the world

ABOUT

Boston scientific transforms lives through innovative medical solutions that improve the health of patients around the world. As a global medical technology leader, Boston Scientific advances science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare.

THE CHALLENGE

Boston Scientific needed a way to fix unanticipated predicaments with their customers, primarily hospitals, nursing homes, and in- home providers. They wanted to help customer service automate four processes, including pre-registration form processing, transmission summaries processing, invoice preparations processing, and regional inventory processing.

50+

Processes Automated

$240K

Annual Cost Savings

0

Errors

THE SOLUTION

Boston Scientific’s engagement with Automation Anywhere began as an urgent need to improve customer service. By using automation, the company has extended its use of automation to include over 50 processes. Among these processes, more than 20 run automatically at different times of day.Boston Scientific is a leading innovator of medical solutions that improves the health of patients around the world. Their products and technologies are used to diagnose or treat a wide range of medical conditions. These include heart, digestive, pulmonary, vascular, urological, women's health, and chronic pain conditions. Using the Boston Scientific LATITUDE Consult Communicator, a standalone interrogation-only device used to read the patient’s implanted Cardiac Implantable Electronic Device (CIED), Transmission Summaries are securely transmitted to a central server.

Processes Automated

Pre-registration forms

Transmission summaries

Invoice preparation

Regional inventory reporting

THE WHOLE STORY

Boston Scientific is a leading innovator of medical solutions that improves the health of patients around the world. Their products and technologies are used to diagnose or treat a wide range of medical conditions. These include heart, digestive, pulmonary, vascular, urological, women's health, and chronic pain conditions. Using the Boston Scientific LATITUDE Consult Communicator, a standalone interrogation-only device used to read the patient’s implanted Cardiac Implantable Electronic Device (CIED), Transmission Summaries are securely transmitted to a central server.

PRE-REGISTRATION FORM PROCESSING

When a new Pre-registration Request Form (PRF) arrives as a PDF email attachment, bots automatically enter the information into the Billing Assist Tool (BAT) and notify the Inventory team when a new PRF has been received. From there, the Inventory team initiates an agreement, and forwards it to the customer for approval. Once the agreement has been signed and returned, the Inventory team updates the BAT and releases the PRF. Then, the E-Team orders the LATITUDE Consult Unit and logs it into the BAT. Lastly, the E-Team retrieves the account information and places the order in SAP.

TRANSMISSION SUMMARY PROCESSING

The LATITUDE Consult Communicator deployed at the facility transmits data with each use, while bots monitor a network folder created by Boston Scientific. Once the daily Transmission Summary is downloaded, bots upload the information into the BAT without human intervention.

INVOICE PREPARATION

About five to ten times a week, bots download data files from Boston Scientific’s SAP system, and import them into the database before producing an invoice.

REGIONAL INVENTORY REPORTING

Bots download current inventory data from the company’s SAP system and import the data into a back-end data table. Then, they immediately update queries and notify Sales Support Staff of inventories. By using automation, Boston Scientific has increased its productivity and accuracy.