To drive the organizational goal of digital transformation, it is increasingly important to empower employees and they have access to curated, personalized, and relevant tools in a timely manner to enable them to support these shifts. The IT service desk acts as the single point of contact between these employees and IT, playing a pivotal role in enhancing employee productivity.

In the EVCA series of papers, this paper assesses the automation potential of the IT service desk. EVCA provides a tested and proven framework to identify processes that deliver the highest impact, shortest time to value, and the most ROI to your automation investments. Download this paper to discover how to drive business outcomes to provide the right digital capabilities to deliver value beyond simple cost savings.