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After the government implemented tax and financial relief for all consumer loans in response to the COVID-19 crisis, this Colombian bank had to keep up with the volume of customers who applied for help.
RPA was used to review and recalculate capital and interest for users who submitted a request. A bot reviewed the application, collected credit information, and generated reports, delivering structured information to analysts to validate and confirm.
in operating burden
by applicants who did
not receive a response
to their requests