The banking industry is evolving rapidly, driven by rising competition from new players and increasing customer expectations. Retail banks are trying to digitalize their operations across the value chain and offer customer services across mobile and online banking platforms which have soared in popularity in recent years.

In the EVCA series of papers, this paper assesses the automation potential of the retail banking value chain. EVCA provides a tested and proven framework to identify processes that deliver the highest impact, shortest time to value, and the most ROI to your automation investments. Download this paper to discover how to drive business outcomes to provide the right digital capabilities to deliver value beyond simple cost savings.

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