THE WHOLE STORY
Two bots, an order retriever IQ bot and an order translation bot, now process each purchase order that comes in. When a customer e-mails in an order, a CSR no longer has to input the PDF data manually into SAP. Instead, they simply forward the e-mail to a bot e-mail which triggers the process for the bot to retrieve all the pertinent order details from the PDF. The bot then puts the data into an Excel document and sends it on to the order translation bot, which then fills out the information in SAP, creating a sales order.
During this pilot stage, Eastman has trained IQ Bot to recognize four different layouts it’s using for different customers. One of the more complex patterns requires the newest version of IQ Bot, which the company is looking into purchasing.
"The success of the pilot has been the best way of communicating the possibilities of IQ Bot."
- Mark Waugh, Automation