Upcoming Webinar

The road to autonomous IT: What the future holds for enterprise IT operations

Last year, we broke down the State of Agentic AI for IT report with Forrester’s Principal Analyst, Julie Mohr—separating hype from reality, exposing the implementation pitfalls derailing early adopters, and redefining what good IT automation actually looks like. The enterprises that acted on those insights are already seeing the results.

This year, the conversation changes. Agentic AI isn't just transforming how IT works—it's repricing what IT costs, restructuring what IT teams look like, and redefining the value IT delivers to the business. On July 16, we're back with Julie Mohr, Principal Analyst, Forrester to move beyond implementation and into the strategic implications that CIOs need to be thinking about right now.

We'll cover:

• The economics have shifted: How agentic AI is changing the cost structure of IT operations at scale—what it means for staffing models, vendor contracts, and how IT justifies its budget to the business
• Where last year's leaders are now: Fresh Forrester data on how early agentic AI adopters have progressed—and the widening gap between organizations that moved and those still in pilot mode
• The next frontier beyond ITSM: How agentic AI is expanding from the helpdesk into infrastructure, security, and broader IT operations—and what that convergence means for how you architect and invest today